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JamesAZ's avatar
JamesAZ
Aspirant
Jul 14, 2020

EX8000

I have connected the extender to my router via ethernet cable. The dashboard is telling me no connection. The lights for Link Status and the Maximum Throughout are not lit. I have checked all the settings and I am out of patience and ideas. It worked great wirelessly for four months, now keeps dropping connection. I am wondering if it is because my chance to sign up for Netgear Armour expired. Funny how it worked flawlessly for four months. So I decided to hook it up through the ethernet cable and still can't get it to connect. Am I missing something? Thanks

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    If you direct connected it to your router, did you re-run setup and do it in access point mode? 

    If its wired in, it needs to be in access point mode and not extender mode. 

     

    • JamesAZ's avatar
      JamesAZ
      Aspirant

      Thanks for answering back. Yes I did. That went through no problem. And I'm pretty sure my wireless device (Phone) connected to it. I have one seperate WiFi name on it for my automation devices (smart home devices)jthat I don't have on my main router. Once it is set up, that name is listed on my phone to hook to and it does. My smart devices seem to be hooked up to that name and working. Even the phone appears to be working of the internet. I hit on a video from a social media site and it played no problem. The client link light is a solid white, showing it's hooked to a WiFi device. Just no Link Status or Maximum Throughout. Is it possible that they don't light up when hooked up directly with an Ethernet Cable? My confusion started prior to switching to the cable hook up. Those same two lights where not on and I wasn't getting any connection. Nor could I get it to connect. Which is why I tried the cable method. Even on the dashboard of the extender, it says I do not have a connection, but they may be referring to wireless. I'm not sure. And by the way if I didn't mention it, the main router is a Netgear Nighthawk X6  AC3200, model R8000. I tried to purchase what I thought would be the most compatable units. Thanks again for any help.

      • plemans's avatar
        plemans
        Guru - Experienced User

        correct. If you have it hardwired in and running in AP (access point) mode you won't see a link status or maximum throughput light. That's more designed for when its running in extender mode.