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Forum Discussion
Ex8000 drops randomly. Connected to c7500.
As stated by many others over the years. This extender drops intermittently. It can stay connected for a couple days then all of a sudden just stops connecting to the internet.
My ex8000 is connected via direct Ethernet cable to a c7500 Comcast cable modem.
Have about 30-40 Wi-Fi devices and a 600MB download internet service.
Every once in a while the extender will just stop transferring internet traffic and all the Wi-Fi devices connected will no longer work. And obviously because all the devices are still connected over Wi-Fi to the ex8000, they don’t switch over to the c7500 Wi-Fi which still works.
This happened several times with the previous ex8000 I had. This now starts to happen with the Replacement ex8000.
It usually starts happening couple months. Almost like a defective hardware components t is degrading over time. I’m so sick of netgear issues like this. I’m willing to pay top
Dollar for something that will be 100% reliable. This runs my security equipment and is not acceptable.
My ex8000 is connected via direct Ethernet cable to a c7500 Comcast cable modem.
Have about 30-40 Wi-Fi devices and a 600MB download internet service.
Every once in a while the extender will just stop transferring internet traffic and all the Wi-Fi devices connected will no longer work. And obviously because all the devices are still connected over Wi-Fi to the ex8000, they don’t switch over to the c7500 Wi-Fi which still works.
This happened several times with the previous ex8000 I had. This now starts to happen with the Replacement ex8000.
It usually starts happening couple months. Almost like a defective hardware components t is degrading over time. I’m so sick of netgear issues like this. I’m willing to pay top
Dollar for something that will be 100% reliable. This runs my security equipment and is not acceptable.
7 Replies
When it happens, are you able to log into the EX8000?
Do devices show "connected, no internet"?
What firmware version are you on?
Do all devices drop, just wireles? wired as well?
have you tried setting a static ip address in the c7500 for the extender?
Does it happen if its running in extender mode (not hardwired in)?
- Devices all show no internet. They are still connected to it. Main router and any devices attached to that router are working fine. It’s the latest firmware. Updated it on Friday.
When I get back next week, will have to try the other things suggested. Just frustrating that this happens when I’m out of town. It’s happen led to this router. To the ex8000 I had before. And to the r7000 that was configured as an access point before as well.So it happened to a prior EX8000 and to a R7000 (in ap mode) before?
Does seem to indicate a issue with the c7500.
I'd start with the static ip address for it.
Or if its happening monthly, get a cheap smart switch and just schedule a weekly (ish) reboot on the c7500. Make its not reassigning IP addresses when they expire.
- Yes it’s a static IP. Just realized that I never setup access points with dhcp addresses so that I can remember what up address to go to to administer the device.
Personally, wish these had better logs to determine what happened around the time of the internet drop.- And to further add. When the r7000 used to drop, the main router used to also be a r7000. It used to drive me crazy so I ended up swapping out the main router with a c7500 and the access point with a ex8000 and now the same exact issue with the access point dropping the internet connection. It’s unbelievable. Spent all that money to get the same issue.
