NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Lordburnside
Aug 21, 2022Aspirant
Extender
My extender 7700 no longer werks so I asked for help. Guy tried to sell me a virus checker for £130+.
Decided it was a scam so will be asking for a full refund on my extender. Very annoyed.
Lordburnside
Aug 21, 2022Aspirant
I
There was an-attempted scam when i asked for support re 7700.
I wish to get a full refund as the ptoduct does not work or is too complicated to re install. Has anyone else the same problem?
FURRYe38
Aug 21, 2022Guru - Experienced User
I have two 7700s and both worked fine for me.
Maybe if you gave us more details maybe we can help you get it running better.
Like what brand and model# host router your using the EX with?
Distance from the EX to the main host router?
If you feel these are too complicated, maybe you can find a friend or family member who may have more technical experieces to help you out.
There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.
Lordburnside wrote:
There was an-attempted scam when i asked for support re 7700.
I wish to get a full refund as the ptoduct does not work or is too complicated to re install. Has anyone else the same problem?