NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
casapu
Apr 15, 2022Aspirant
My access point device is loosing configuration when turning it off
Hello everyone. After upgrading Nighthawk X6 Tri-band WiFi Mesh Extender with Hardware Version: EX7700 To Firmware Version: V1.0.0.226 Downloaded from https://kb.netgear.com/000064648...
plemans
Apr 15, 2022Guru - Experienced User
Did you try a factory reset after the firmware upgrade?
sometimes old settings can cause issues. A factory reset can sometimes clear that out.
- casapuMay 05, 2022Aspirant
I did this today and it still looses the configuration on power failure or when unplugging it from the electricity.
- plemansMay 05, 2022Guru - Experienced User
maybe there's an issue with the firmware. you can try downgrading a version and see if that helps.
- padraicmurphyAug 01, 2022Aspirant
HI guys,
Having the same problem with an ex7700.. Actually have 2 of them, both on same FW but only 1 of them is Factory Resetting on an ever more frequent basis... Twice in the last 3 days....
Both are on 1.0.0.226 but have just downgraded the suspect one to 1.0.0.210 to see if it fixes the problem... Its a serious pain the in ass having to resetup the extender on a regular basis....
Running an RAX50 as primary router and 2 ex7700 off it to blanket the whole house, garage and garden.
Has anyone definatively gotten to the bottom of this, there's dozens of posts about it on line? Has anyone from Netgear responded to anything?
No other issues with any other devices where this is plugged in.
Padraic