NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Magickjc153's avatar
Magickjc153
Aspirant
Aug 21, 2019

Trying to update firmware on expander

Just upgraded my Comcast modem to their newest one, and I'm having problems with my extender. I want to update the firmware to the latest version, downloaded the file but it isn't unzipping, contains...
  • Magickjc153's avatar
    Magickjc153
    Aspirant
    Aug 29, 2019

    Hi,

     

    Thanks for the reply and assistance. The firmware ended up being current. 

     

    The problem that I've been experiencing is that the extender keeps on cycling/losing its connection to the modem which is the newest one from Comcast (actually they replaced it after a week when we were trying to debug this problem). The Comcast tech did mention that there might be a problem with older extenders not being able to manage the newer modems (it is the 1 gbit model), no idea if this is part of the problem but it did work fine with the older modem. I am going to try just using one band (under Advanced Settings) to see if that helps.

     

    Thanks again.

     

    Ken

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Aug 29, 2019

      Magickjc153 - Sure thing! Please feel free to update the thread with your findings.

       

      ~Christian