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Forum Discussion
Magickjc153
Aug 21, 2019Aspirant
Trying to update firmware on expander
Just upgraded my Comcast modem to their newest one, and I'm having problems with my extender. I want to update the firmware to the latest version, downloaded the file but it isn't unzipping, contains...
Christian_R
Aug 27, 2019NETGEAR Employee Retired
Hello Magickjc153 - Please check our page 24 of the user manual for directions on upgrading the firmware:
http://www.downloads.netgear.com/files/GDC/WN2500RP/WN2500RP_UM_9Nov12.pdf
~Christian
- Magickjc153Aug 29, 2019Aspirant
Hi,
Thanks for the reply and assistance. The firmware ended up being current.
The problem that I've been experiencing is that the extender keeps on cycling/losing its connection to the modem which is the newest one from Comcast (actually they replaced it after a week when we were trying to debug this problem). The Comcast tech did mention that there might be a problem with older extenders not being able to manage the newer modems (it is the 1 gbit model), no idea if this is part of the problem but it did work fine with the older modem. I am going to try just using one band (under Advanced Settings) to see if that helps.
Thanks again.
Ken
- Christian_RAug 29, 2019NETGEAR Employee Retired
Magickjc153 - Sure thing! Please feel free to update the thread with your findings.
~Christian