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WN2000RPTv2 connection issues
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2012-08-21
11:51 PM
2012-08-21
11:51 PM
WN2000RPTv2 connection issues
I'm having trouble reaching the internet through a WN2000RPTv2. It has the latest firmware (1.1.0.12) and my Win7x64 laptop shows internet connectivity and Home Group access, but I cannot reach any webpages, including mywifiext.net or .com. (I get an instant redirect to http://kbserver.netgear.com/products/wifiextdevice.asp with a 404 error on that web page).
I am able to communicate with the extender at 192.168.1.250, but if I try to check for firmware updates from the extender I get a "No Internet Connection" message.:confused:
Can anyone give me some suggestions?
I am able to communicate with the extender at 192.168.1.250, but if I try to check for firmware updates from the extender I get a "No Internet Connection" message.:confused:
Can anyone give me some suggestions?
Message 1 of 26
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2012-08-22
06:07 AM
2012-08-22
06:07 AM
Re: WN2000RPTv2 connection issues
make sure to use WPA2 encryption
Message 2 of 26
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2012-08-22
08:46 AM
2012-08-22
08:46 AM
Re: WN2000RPTv2 connection issues
I'm using WPA2-AES. The main router is a 2wire 802.11b/g DSL unit from ATT. There are quite a few nearby WiFi networks, and the I'm using CH1 because the closer neighbors are using channels 6 and 11.
All the settings in the Netgear extender match those of the main router, but no joy on internet access. Are there any othe settings that would be helpful to know?
All the settings in the Netgear extender match those of the main router, but no joy on internet access. Are there any othe settings that would be helpful to know?
Message 3 of 26
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2012-08-22
08:56 AM
2012-08-22
08:56 AM
Re: WN2000RPTv2 connection issues
try putting google DNS on pc side which is connecting to extender
Message 4 of 26
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2012-08-22
11:41 AM
2012-08-22
11:41 AM
Re: WN2000RPTv2 connection issues
OK. I'll put 8.8.8.8 and 8.8.4.4 as the DNS servers on the laptop's network settings when I get home and see if that works. That wouldn't seem to affect the extender's inability to access the internet (to check for firmware updates), would it?
Message 5 of 26
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2012-08-22
11:45 AM
2012-08-22
11:45 AM
Re: WN2000RPTv2 connection issues
That wouldn't seem to affect the extender's inability to access the internet (to check for firmware updates), would it?
you can always go to support.netgear.com to find latest firmware as well
Message 6 of 26
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2012-08-22
09:57 PM
2012-08-22
09:57 PM
Re: WN2000RPTv2 connection issues
Adding the Google DNS servers didn't change anything. The Win7 laptop is connected to the network and the Home Group, but it still can't access the internet.
We also tried an iPad through the extender and it would start to load a webpage, then it stopped with a meessage that the server had stopped responding.
It seems that the internet is reachable but there's almost no throughput and/or the connection keeps breaking. I'm going to see if I can get anywhere with NetGear tech support.
We also tried an iPad through the extender and it would start to load a webpage, then it stopped with a meessage that the server had stopped responding.
It seems that the internet is reachable but there's almost no throughput and/or the connection keeps breaking. I'm going to see if I can get anywhere with NetGear tech support.
Message 7 of 26
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2012-08-22
10:02 PM
2012-08-22
10:02 PM
Re: WN2000RPTv2 connection issues
place the extender closer than current location
Message 8 of 26
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2012-08-24
08:02 AM
2012-08-24
08:02 AM
Re: WN2000RPTv2 connection issues
I thought this would be easy. mywifiext.net is mythical. Doesn't exist. Not sure why that website is even listed in the installation guide. I can get the extender to work but 3 weeks of trying to get it secure has failed. The netgear genie shows up (only one time and it too has gone by the wayside) but I can get about halfway through the setup and it freezes and then quits. I'm on an iMac but have also tried using windoze.
I'm trying 1 more day and then I'm switching to another brand. 3 weeks of trying has taken it's toll.
I'm trying 1 more day and then I'm switching to another brand. 3 weeks of trying has taken it's toll.
Message 9 of 26
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2012-08-25
06:33 AM
2012-08-25
06:33 AM
Re: WN2000RPTv2 connection issues
Pour une bonne installation, les informations fournies dans le manuel sont efficaces (personnellement, j'ai choisi de garder mon reseau avec l'extension _EXT, soit.... MONRESEAU_EXT), Il suffit de les valider jusqu'à la page où il vous est demandé de fournir le niveau d'encryption, la Phrase d'authentification et les clés...
A ce niveau, il faut choisir le même niveau d'encryption que celui enseigné lors de l'installation de votre box (64 ou 128 bits).
Il ne faut pas indiquer de phrase d'authentification.
Puis vous indiquez le même mot de passe ou, le cas échéant, la clé wep réseau de votre box.
Ensuite, vous cliquer sur continuer.
Un message vous demandera d'entrer à nouveau votre mot de passe/clé wep du réseau. Il suffit d'entrer le mot de passe ou clé wep indiqué précédemment.
Et vous devriez avoir 3 voyants verts qui s'allument, sur l'amplificateur, en plus du voyant WPS... indiquant votre connexion sur le réseau amplifié.
C'est fait.
A ce niveau, il faut choisir le même niveau d'encryption que celui enseigné lors de l'installation de votre box (64 ou 128 bits).
Il ne faut pas indiquer de phrase d'authentification.
Puis vous indiquez le même mot de passe ou, le cas échéant, la clé wep réseau de votre box.
Ensuite, vous cliquer sur continuer.
Un message vous demandera d'entrer à nouveau votre mot de passe/clé wep du réseau. Il suffit d'entrer le mot de passe ou clé wep indiqué précédemment.
Et vous devriez avoir 3 voyants verts qui s'allument, sur l'amplificateur, en plus du voyant WPS... indiquant votre connexion sur le réseau amplifié.
C'est fait.
Message 10 of 26
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2012-08-25
11:27 AM
2012-08-25
11:27 AM
Re: WN2000RPTv2 connection issues
allien92 wrote: Pour une bonne installation, les informations fournies dans le manuel sont efficaces (personnellement, j'ai choisi de garder mon reseau avec l'extension _EXT, soit.... MONRESEAU_EXT), Il suffit de les valider jusqu'à la page où il vous est demandé de fournir le niveau d'encryption, la Phrase d'authentification et les clés...
A ce niveau, il faut choisir le même niveau d'encryption que celui enseigné lors de l'installation de votre box (64 ou 128 bits).
Il ne faut pas indiquer de phrase d'authentification.
Puis vous indiquez le même mot de passe ou, le cas échéant, la clé wep réseau de votre box.
Ensuite, vous cliquer sur continuer.
Un message vous demandera d'entrer à nouveau votre mot de passe/clé wep du réseau. Il suffit d'entrer le mot de passe ou clé wep indiqué précédemment.
Et vous devriez avoir 3 voyants verts qui s'allument, sur l'amplificateur, en plus du voyant WPS... indiquant votre connexion sur le réseau amplifié.
C'est fait.
Just let you know this forum is english base so you may have less people reply to your post if it was not in english. 🙂
Message 11 of 26
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2012-09-03
11:00 AM
2012-09-03
11:00 AM
Re: WN2000RPTv2 connection issues
milrose wrote: I thought this would be easy. mywifiext.net is mythical. Doesn't exist. Not sure why that website is even listed in the installation guide. I can get the extender to work but 3 weeks of trying to get it secure has failed. The netgear genie shows up (only one time and it too has gone by the wayside) but I can get about halfway through the setup and it freezes and then quits. I'm on an iMac but have also tried using windoze.
I'm trying 1 more day and then I'm switching to another brand. 3 weeks of trying has taken it's toll.
Try to reset your extender first. Then connect your computer directly to your extender using a cable instead of connecting to the default wireless SSID of the extender. Follow the steps to setup the extender again.
To the topic starter, you should try placing your extender on the same room where your router is for isolation. You may have to do the same thing that I have mentioned above to setup the extender. Please check if your computers really gets the Internet connection when they are connected to the wireless network of the router.
Message 12 of 26
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2012-09-03
03:11 PM
2012-09-03
03:11 PM
Re: WN2000RPTv2 connection issues
I had a better connection when the extender was closer to the router, but if it's in the same room then the extender won't reach to the back of the house. I can try moving it closer and see if that gives me internet access through the extender, then try moving it to a point where it has better reach while still giving me internet access.
Message 13 of 26
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2012-09-03
03:34 PM
2012-09-03
03:34 PM
Re: WN2000RPTv2 connection issues
Time to use power line device to extend and ola e access point
Message 14 of 26
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2012-09-03
08:48 PM
2012-09-03
08:48 PM
Re: WN2000RPTv2 connection issues
That's a really interesting idea! Could I use a WNXR2000 at the DSL modem end and then use something like an XAVB101 to connect the existing extender at the other end of the house? Maybe I should use 2 WNXR2000's to have two powerline-connected wifi networks...
Message 15 of 26
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2012-09-03
08:56 PM
2012-09-03
08:56 PM
Re: WN2000RPTv2 connection issues
Yes but you would setup 2nd wnr2000 as an access point
Message 16 of 26
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2012-09-06
02:12 PM
2012-09-06
02:12 PM
Re: WN2000RPTv2 connection issues
@ optodata
I had the same problems as you after changing my router from a Frontier-provided router to a Belkin router. Before, I had excellent connection between the router and the WN2000RPT and excellent connection to Internet through the range extender. After changing to the Belkin router, I had a very poor Internet connection through the WN2000RPT (less than 1 Mbps vs. 25 Mbps). And opening the WN2000RPT webpage through my PC connected to the router took about 90 seconds to fully load.
I fixed the problem by changing the authentication setting on the Belkin router to WPA2-PSK only, instead of WPA-PSK+WPA2-PSK. The encryption was AES in both cases. As I recall, the WPA authentication is intended for slower networks, so I'm guessing that using WPA and WPA2 together slows the network down. Although I didn't have the connection speed problems with other wireless clients when using WPA+WPA2, changing to WPA2 only fixed the connection problem with the WN2000RPT.
You said in a previous post that you are using WPA2-AES, but you should make sure that your router is set to WPA2 only, not a mix of WPA and WPA2.
By the way, my range extender is the WN2000RPTv1, not v2, but I don't think that this should make any difference.
I had the same problems as you after changing my router from a Frontier-provided router to a Belkin router. Before, I had excellent connection between the router and the WN2000RPT and excellent connection to Internet through the range extender. After changing to the Belkin router, I had a very poor Internet connection through the WN2000RPT (less than 1 Mbps vs. 25 Mbps). And opening the WN2000RPT webpage through my PC connected to the router took about 90 seconds to fully load.
I fixed the problem by changing the authentication setting on the Belkin router to WPA2-PSK only, instead of WPA-PSK+WPA2-PSK. The encryption was AES in both cases. As I recall, the WPA authentication is intended for slower networks, so I'm guessing that using WPA and WPA2 together slows the network down. Although I didn't have the connection speed problems with other wireless clients when using WPA+WPA2, changing to WPA2 only fixed the connection problem with the WN2000RPT.
You said in a previous post that you are using WPA2-AES, but you should make sure that your router is set to WPA2 only, not a mix of WPA and WPA2.
By the way, my range extender is the WN2000RPTv1, not v2, but I don't think that this should make any difference.
Message 17 of 26
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2012-09-08
10:40 PM
2012-09-08
10:40 PM
Re: WN2000RPTv2 connection issues
Im using a WNDR3400 with two WN2000RPTv2 ,,, first i only used one extender then i bought a second one and when i connected both they both worked off the WNDR3400 very good as i have the router hard wired downstairs to my desktop, and then use both extenders up stairs for wireless,, now both extenders want me to sign on to Genie?? i have some dead spots in my house so thats why i am using two extenders..
Message 18 of 26
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2012-09-17
01:16 PM
2012-09-17
01:16 PM
Re: WN2000RPTv2 connection issues
I too have a WNDR3400 and one WN2000RPTv2--My problem is I am having to reset (unplug and plug) one of these two units at least once a day--sometimes 2 and 3 times a day. I start out resetting the RPT and sometimes just doing that works however if it does not..I have to reset the modem (Motorola SB6121) and the router which always makes everything work---I do have a couple of computers hardwired to the internet and they always work even when the wireless will not. I contacted Netgear about this and they told me they are having troubles with the repeater and I should take it back to (Best Buy in this case) and exchange it for another one. I did register my units so Netgear does have my serial numbers but my question becomes--if I do an exchange for the same model type--won't I just have the same problems and is there a recommended Netgear repeater that does not have all these known problems--please advise!!
Message 19 of 26
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2012-09-17
01:26 PM
2012-09-17
01:26 PM
Re: WN2000RPTv2 connection issues
I have to reset the modem (Motorola SB6121) and the router which always makes everything work---I do have a couple of computers hardwired to the internet and they always work even when the wireless will not.
If wired works all the time then reset the cable modem probably are not part of issues at and do not need to reset.
Far has extender goes make sure are NOT using channel that can be interfere with surrounding
http://www.metageek.net/products/inssider/
check your surrounding and change the channel if you are using "auto" or randomly you choose to the channel. 1,6,11 and 13 for europe is the choice of channels.
make sure extender is not at same location where you had less signal. Extender should be located between A- B point (A - 3400 and B - remote where coverage needs).
Message 20 of 26
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2012-09-17
02:31 PM
2012-09-17
02:31 PM
Re: WN2000RPTv2 connection issues
1. Wired does work all the time--if Net Genie shows items connected to the RPT (the EXT) but still unable to connect to the internet (and the items showing connecting wirelessly to the router do connect to the internet)--the fix is to reset the RPT. If items are showing connecting properly to either the RPT or the router but you are still not getting an internet connection and that is non-fixable (most of the time an error message suggesting the cable has come unplugged between the modem and the internet)....then the only fix is to unplug the modem and router and replug them---that works everytime/100% of the time---
2. I am the only person on my channel (channel 3 there are several other folks on channel 1 and channel 6 but no others on mine.
3. It is 75 ft across my house and I have 3 dead spots---the RPT is set up at 37 ft from the router. One of the dead spots is 25 ft from the RPT and the other two dead spots are right at 37.5 feet from the RPT. All three of the dead spots show around 30% signal strength (never much more than that) and will lose the signal independently (meaning independent of one another) every 30 to 60 minutes. When #1 (above) happens--nothing will connect through the RPT to the internet. The RPT signal strength never gets over 50%. The link lite on the RPT stays green (when lit) most of the time but will drift into amber for moments at a time. When the wireless internet is down and the light is not on at all---then you must determine if it is just the repeater that needs rebooted or the whole system.
4. However my real question was...Netgear admits to having a piece of faulty equipment and suggests it be returned for exchange---my question is...what should I exchange it with?? the same model unit known for it's defects or a better unit??
2. I am the only person on my channel (channel 3 there are several other folks on channel 1 and channel 6 but no others on mine.
3. It is 75 ft across my house and I have 3 dead spots---the RPT is set up at 37 ft from the router. One of the dead spots is 25 ft from the RPT and the other two dead spots are right at 37.5 feet from the RPT. All three of the dead spots show around 30% signal strength (never much more than that) and will lose the signal independently (meaning independent of one another) every 30 to 60 minutes. When #1 (above) happens--nothing will connect through the RPT to the internet. The RPT signal strength never gets over 50%. The link lite on the RPT stays green (when lit) most of the time but will drift into amber for moments at a time. When the wireless internet is down and the light is not on at all---then you must determine if it is just the repeater that needs rebooted or the whole system.
4. However my real question was...Netgear admits to having a piece of faulty equipment and suggests it be returned for exchange---my question is...what should I exchange it with?? the same model unit known for it's defects or a better unit??
Message 21 of 26
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2012-09-28
10:25 AM
2012-09-28
10:25 AM
Re: WN2000RPTv2 connection issues
Mistabone wrote:
4. However my real question was...Netgear admits to having a piece of faulty equipment and suggests it be returned for exchange---my question is...what should I exchange it with?? the same model unit known for it's defects or a better unit??
Before you try replacing your unit, you might want try assigning a static DNS on your NETGEAR extender and the computer connecting to your extender. It may help if you can bring the extender on the same room where your router is to isolate any problems with interference.
Message 22 of 26
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2012-09-28
03:22 PM
2012-09-28
03:22 PM
Re: WN2000RPTv2 connection issues
Thanks for your help here however assigning a static DNS would require buying a different type of IP Address from Comcast--If I am wrong about this I have no idea how to accomplish this suggestion--and bringing the extender into the same room as the router would only defeat the whole purpose of the extender in my 2 story 3500 square foot house I do think...
Message 23 of 26
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2012-09-28
03:27 PM
2012-09-28
03:27 PM
Re: WN2000RPTv2 connection issues
????
use google DNS on PC side.
use google DNS on PC side.
Message 24 of 26
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2012-10-02
09:55 AM
2012-10-02
09:55 AM
Re: WN2000RPTv2 connection issues
Mistabone wrote: Thanks for your help here however assigning a static DNS would require buying a different type of IP Address from Comcast--If I am wrong about this I have no idea how to accomplish this suggestion--and bringing the extender into the same room as the router would only defeat the whole purpose of the extender in my 2 story 3500 square foot house I do think...
I believe you are referring to a static IP address that is usually given by Internet Service Providers. I am referring to the static DNS address that can be configured manually on the NETGEAR extender and your PC. You can use the set value of 4.2.2.2 for your Primary DNS server and 4.2.2.3 for your Secondary DNS server.
I am merely suggesting that you put the extender on the same room for isolation purposes.
Message 25 of 26
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