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Forum Discussion
WN604 and Radius
I saw this thread earlier today: http://forum1.netgear.com/showthread.php?t=62625 and I'd like to continue from it.
I purchased my Netgear WN604 in mid-April of this year. The box and manual both des...
Hi kostasl,
As you've got the manual and data sheet with Radius support mentioned, then all you need to do is file a customer support ticket with Netgear in your region or give them a phone call.
Just go here: http://support.netgear.com/app/contact
The usual rules apply: be modest and polite - and clearly state the issue, that you were missold the WN604 because of Netgear's own marketing and would like Netgear to resolve the situation. Don't ask for an upgrade or replacement straight away, but explain to them how the device you paid for isn't working as advertised.
Apparently you're in Greece? Be glad they haven't left the EU yet - consumer protection laws still apply - but only threaten legal remedies if they don't cooperate.
As you've got the manual and data sheet with Radius support mentioned, then all you need to do is file a customer support ticket with Netgear in your region or give them a phone call.
Just go here: http://support.netgear.com/app/contact
The usual rules apply: be modest and polite - and clearly state the issue, that you were missold the WN604 because of Netgear's own marketing and would like Netgear to resolve the situation. Don't ask for an upgrade or replacement straight away, but explain to them how the device you paid for isn't working as advertised.
Apparently you're in Greece? Be glad they haven't left the EU yet - consumer protection laws still apply - but only threaten legal remedies if they don't cooperate.