Internet drop out everyday on XR500

[Compoza_]

my XR500 router ramdomly drops connectivity to all my devices (both wired and wireless).  The WAN signal is still present (LED stays white) while it happens. After 5 minutes router is back online. It has started to drop two times a day, randomly, since 3 days ago. Any ideas?

My router is currently on Firmware Version 2.3.2.114. I had it run on the latest netduma os 3 beta .120 when his started to happen and reverted it back to .114, still the problem occurs.

[Netduma-Fraser · Accepted solution]

Change the DHCP range to start at 192.168.1.50 instead of 1.2 then reserve IPs for devices between .2-.49, then reboot from the interface and see if its more stable please

[plemans]

What modem/gateway is it connected to? 

when things are happening to both wired/wireless, its always good to check the modem.

You could hook a computer/pc directly to the modem and use it for a day. If its dropping 2x a day, that'd tell you pretty quick if the modem is stable

[Netduma-Fraser · Accepted solution]

Change the DHCP range to start at 192.168.1.50 instead of 1.2 then reserve IPs for devices between .2-.49, then reboot from the interface and see if its more stable please

[Compoza_]

 It is conntected directly to the fiberLan, on the wall, there is only one FiberLa to plugin, where my ethernet cable in plugged in.

[Compoza_]

I think I need a guideline for that. Any link?

[Compoza_]

You mean in the LAN section:

Starting IP Adress: 192.168.1.2

Ending IP Adress: 192.168.1.254

?

Could you clearify it please?

[Netduma-Fraser]

Yes change the starting IP to 192.168.1.50, then reserve IP addresses on the same page for your devices - give them IPs ending between .2 and .49

[Compoza_]

 I understand about the Starting Ip Adress, giving it to .50 instead of 2, but what about Ending Ip Adress which says .254?

[Compoza_]

I did it as you asked, I hope it will resolve the problem.

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@Netduma-Fraser wrote:
Yes change the starting IP to 192.168.1.50, then reserve IP addresses on the same page for your devices - give them IPs ending between .2 and .49

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[Netduma-Fraser]

You can leave the end IP as it is, okay keep us posted!

[Compoza_]

Yes I willv:)

[Compoza_]

Now the bandwitdh is messed up now, I have allocated 90 % to my ps4, and within call of duty games' option, the bandwidth is set to 1Kbps. It seems that the QoS is confused by the reserved IP adresses.

[Netduma-Fraser]

Did you give it the same IP address it already had or a different one? If a different one have you rebooted the console since making the change? - If not please do that. Can you provide a screenshot of where you're seeing this please?

[Compoza_]

The problem is solved when I restarted the router. One more thing, is there a log in my router where I can see if it has had internet drop outs?

[Compoza_]

Ah man it's back again, 1Kps bandwitdh....

[Netduma-Fraser]

Does the IP on the console settings match properly with the reserved IP now?

[Compoza_]

yes it does

[Netduma-Fraser]

Can you provide a screenshot of where you're seeing the bandwidth please?

[Compoza_]

Here it is, it's from the game, cold war https://imgur.com/a/utBFOXj

[Netduma-Liam]

That can't be correct if you're still able to play a game though, it must just be mis-reported by CoD. Can you run a speed test on the console? I suspect you'll still be seeing full speeds here.

[plemans]

Still not sure what modem/gateway you're using

[Compoza_]

I'm using fiber, there is no modem between my XR500 and thr fiber on my wall.

[Compoza_]

I will try it as soon as I'm at my home.

[plemans]

What fibre ONT is it connected to?

[Compoza_]

The download and upload speed on console is pretty good, must be the game that confuses me.