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Internet dropping suddenly on XR500

Hello.

 

I have a problem with my router before and after updating to version 3.0 where the internet suddenly drops for all devices every one in a while. The devices are still connected to the router when it happens but nothing loads at all even though the connection status says Connected in the rotuer dashboard. I found out that in order to get the internet back without restarting the router is to disable QoS which brings the internet back and then re-enable it. I have the logs of when it happened if that would help finding what is causing the problem, the internet drop happened around 1:16:00 to 1:18:00. 

 

[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:18:04
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:17:28
[DoS Attack: ACK Scan] from source: 104.18.30.87, port 443, Saturday, September 19, 2020 01:17:26
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:17:23
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:17:07
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:17:02
[DoS Attack: ACK Scan] from source: 104.18.30.87, port 443, Saturday, September 19, 2020 01:16:37
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:16:36
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:16:31
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:30
[DumaOS] NSS delete root for interface 'br0', Saturday, September 19, 2020 01:16:26
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:16:26
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' now bound, Saturday, September 19, 2020 01:16:24
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:24
[DumaOS] config write 'com.netdumasoftware.devicemanager.dpisettings', Saturday, September 19, 2020 01:16:24
[DumaOS] Backing up settings to config partition., Saturday, September 19, 2020 01:16:24
[DumaOS] Cloudsync DPI result 'true','Cloud is up to date', Saturday, September 19, 2020 01:16:24
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' now bound, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Saturday, September 19, 2020 01:16:23
[DumaOS] NSS delete root for interface 'brwan', Saturday, September 19, 2020 01:16:23
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:16:23
[DumaOS] config write 'com.netdumasoftware.qos.settings', Saturday, September 19, 2020 01:16:22
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:22
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:16:20
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:20
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:16:20
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:20
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:20
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:16:19
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:18
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:16:18
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:18
[DumaOS] Using disabled(NOP) QoS subclass, Saturday, September 19, 2020 01:16:18
[DumaOS] config write 'com.netdumasoftware.qos.settings', Saturday, September 19, 2020 01:16:17
[DumaOS] recovering state com.netdumasoftware.dpiclass, Saturday, September 19, 2020 01:16:15
[DumaOS] recovering state com.netdumasoftware.dpiclass, Saturday, September 19, 2020 01:16:15
[DumaOS] config write 'com.netdumasoftware.devicemanager.dpisettings', Saturday, September 19, 2020 01:16:15
[DumaOS] Backing up settings to config partition., Saturday, September 19, 2020 01:16:15
[UPnP set event: add_nat_rule] from source 192.168.1.14, Saturday, September 19, 2020 01:16:15
[DumaOS] config write 'com.netdumasoftware.qos.settings', Saturday, September 19, 2020 01:16:12
[DoS Attack: RST Scan] from source: 192.168.198.12, port 17821, Saturday, September 19, 2020 01:16:08
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:16:04
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:15:59
[admin login] from source 192.168.1.9, Saturday, September 19, 2020 01:15:54
[admin login failure] from source 192.168.1.9, Saturday, September 19, 2020 01:15:51
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:15:33
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:15:28
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:15:02
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:14:57
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:14:31
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:14:26
[DumaOS] Error parsing line in ARP table: 'fe80::7640:bbff:fec3:a69d dev br0 lladdr 74:40:bb:c3:a6:9d STALE', Saturday, Septembe
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:14:11
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:14:05
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:13:30
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 01:13:25
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 01:13:09 

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 8
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NetDuma Partner

Re: Internet dropping suddenly on XR500

Thank you for the information, I believe it is this issue: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/Devices-disconnected-100-CPU-Used/m... I have included a link to your topic so we can sync them up so the developers have more information.
Message 2 of 8
Highlighted
Tutor

Re: Internet dropping suddenly on XR500

I was monitoring the CPU usage for a while and I think that is indeed what is causing the internet drops as when the CPU usage became 100% that is when the internet drop happened. This problem is becoming more frequent and is occuring 3-4 times a day minimum. Is there a possibility that is due to a hardware defect in the router?

Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 8
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NetDuma Partner

Re: Internet dropping suddenly on XR500

No that's very unlikely, more likely that further optimization is needed.
Message 4 of 8
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Initiate

Re: Internet dropping suddenly on XR500

I'm experiencing the exact same issue. At first I wasn't sure if the culprit was my XR500 or my ISP modem.

Any ETA on a fix?

Message 5 of 8
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NetDuma Partner

Re: Internet dropping suddenly on XR500

The devs will be looking into it, depends on what the cause is and how long it takes to fix, we'll do it asap.
Message 6 of 8
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Initiate

Re: Internet dropping suddenly on XR500

thanks for the reply. That was the only issue I experienced with the beta. For the time being I reverted to the previous version, but for some reason the geofilter and QoS pages won't load? The loading circle just keeps spinning infinitely. I tried clearing the cache and rebooting the router, but to no avail. Would there be a way to fix this without resorting to factory resetting?

Message 7 of 8
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NetDuma Partner

Re: Internet dropping suddenly on XR500

Clear your browser cache/cookies then in System Information in the Rapp panel options change the number of retries to 5 and then reboot.
Message 8 of 8
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