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Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Rwongega
Aspirant

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

v2.3.2.120 

Message 626 of 635
Netduma-Fraser
NetDuma Partner

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

What phone model are you using the app on?
Message 627 of 635
Rwongega
Aspirant

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Tried it on 2 phones I have (work, personal).

 

iPhone 12 Pro Max  on iOS 14.7 Public Beta 4.

iPhone 12 Pro Max on iOS 14.6

Message 628 of 635
Netduma-Fraser
NetDuma Partner

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Can you try uninstalling and then re-installing the app please and see whether it works then? Are you definitely connected to the XR WiFi?
Message 629 of 635
Rwongega
Aspirant

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Tried uninstalling and reinstalling both Duma and Nighthawk apps. Still the same problem. And yes, I am connected directly to the XR.

Message 630 of 635
Netduma-Fraser
NetDuma Partner

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Could you disable your mobile data so its only connected via wifi and see if it works then?
Message 631 of 635
Rwongega
Aspirant

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

No change.

Message 632 of 635
Netduma-Fraser
NetDuma Partner

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Downgrade to a pre-3.0 firmware version, then re-upgrade, factory reset and try again please
Message 633 of 635
maniac00
Aspirant

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

QoS App when opened through PC seems to have problems

 

1. Always I see the below error when QoS is opened. 'Device not found'

Screenshot from 2021-09-09 19-49-32.png

 

2. Traffic prioritisation widget is not loading. It keeps spinning. 

 

Screenshot from 2021-09-09 19-51-19.png

Message 634 of 635
Netduma-Fraser
NetDuma Partner

Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

@maniac00 we are aware of the first, downgrading, resetting, then upgrading resolves it at the moment. Give the router a reboot from the interface then wait 2 minutes before accessing should make it load
Message 635 of 635
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