Re: Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

Rwongega · ‎2021-06-29

v2.3.2.120

Netduma-Fraser · ‎2021-06-29

What phone model are you using the app on?

Rwongega · ‎2021-06-29

Tried it on 2 phones I have (work, personal).

iPhone 12 Pro Max on iOS 14.7 Public Beta 4.

iPhone 12 Pro Max on iOS 14.6

Netduma-Fraser · ‎2021-06-30

Can you try uninstalling and then re-installing the app please and see whether it works then? Are you definitely connected to the XR WiFi?

Rwongega · ‎2021-07-01

Tried uninstalling and reinstalling both Duma and Nighthawk apps. Still the same problem. And yes, I am connected directly to the XR.

Netduma-Fraser · ‎2021-07-01

Could you disable your mobile data so its only connected via wifi and see if it works then?

Rwongega · ‎2021-07-01

No change.

Netduma-Fraser · ‎2021-07-02

Downgrade to a pre-3.0 firmware version, then re-upgrade, factory reset and try again please

maniac00 · ‎2021-09-09

QoS App when opened through PC seems to have problems

1. Always I see the below error when QoS is opened. 'Device not found'

2. Traffic prioritisation widget is not loading. It keeps spinning.

Netduma-Fraser · ‎2021-09-09

@maniac00 we are aware of the first, downgrading, resetting, then upgrading resolves it at the moment. Give the router a reboot from the interface then wait 2 minutes before accessing should make it load