Issue reporting thread - POST NEW ISSUES HERE (V 2.63 running DumaOS 3.0.139)

[lotustechie]

Google Chrome Version 85.0.4183.102 (64-bit)

Windows 10 Pro desktop

[LiLAsN]

My upgrade to the latest beta, 'XR500-V2.3.2.104-DumaOS3.0-Beta' wasn't a smoove one.
I came from the official firmware after the previous severe problem.

Basically, upon upgrade from the official firmware, a lot of my devices were missing. Even Geo-Filter took out 2 of my 3 devices and made the only device available set as unknown. I couldn't add any new device to Geo-Filter as well. I tried restoring my backup. But to no avail.

The solution was to downgrade to the previous beta, 'XR500-V2.3.2.63-DUMAOS3.0.139', which will still show the devices as missing and Geo-Filter still being corrupt. But... From this update, I was able to use backup restore and voila. All my devices were back.
From there, just upgrade the firmware to the v2.3.2.104 and problem solved. Devices are still there in Device Manager and all my 3 devices appear in Geo-Filter without an issue. I checked and yes, I can finally also add new devices to Geo-Filter.

That's the weird bug issue that I experienced.

[Netduma-Fraser]

@lotustechie thank you, I’ve updated our internal ticket for this error so the devs can look into it again.
@LiLAsN that is weird but thank you for letting us know, we’ll keep an eye out for that.

[Tripper_]

Same here I got randomly disconnected today had to reboot

[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 21:42:42
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 21:42:44
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 21:42:56
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 21:42:58
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 21:47:04
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 21:47:07
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 21:47:19
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 21:47:21
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 21:50:56
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 21:50:58
[DumaOS] applying qos for zone wan, Saturday, September 19, 2020 21:51:10
[DumaOS] applying qos for zone lan, Saturday, September 19, 2020 21:51:12
[DHCP IP: 192.168.1.6] to MAC address 08:c5:e1:cf:be:46, Saturday, September 19, 2020 21:53:23
[DumaOS] DHCP new event., Saturday, September 19, 2020 21:53:23
[DumaOS] DHCP lease change., Saturday, September 19, 2020 21:53:23
[DHCP IP: 192.168.1.6] to MAC address 08:c5:e1:cf:be:46, Saturday, September 19, 2020 21:53:25
[DumaOS] DHCP new event., Saturday, September 19, 2020 21:53:25
[DumaOS] DHCP lease change., Saturday, September 19, 2020 21:53:25
[admin login] from source 192.168.1.3, Saturday, September 19, 2020 21:53:26

[Netduma-Fraser]

Thanks @Tripper_ any information on the issue please post here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/Devices-disconnected-100-CPU-Used/m...

[TheFuzzyOne87]

Hi @Netduma-Fraser 

The main GUI seems to be dead for me.

After a minute of waiting I get the error 'This Rapp is not loaded yet, please try again in a minute.'

https://imgur.com/a/YaAetx6

I can get to the debug page though.

Basic Infomation
	CPU Load	5.025126%
	Memory Usage(Used/Total)	148MB/472MB
	Flash Usage(Used/Total)	214MB/256MB
	Network Session(Active/Total)	1019/65536
	System Uptime	03:23:44:35

This router on the latest Beta Firmware can not last 4 days for me without needing a reboot.

I haven't rebooted it yet incase there is anything I can do to to get any information etc to help you guys out, I can still do my day to day stuff for work so until it becomes unresponsive I will leave it like this.

Thanks,

[TheFuzzyOne87]

Further to my previous post.

I can also access the 'adv_index.htm' page also.

Apart from the usual 'DOS Attack' messages in the logs I see nothing else like Rapps dying etc.

Thanks,

[Netduma-Fraser]

@TheFuzzyOne87 could you post the logs that you're getting please just so we can double check?

[TheFuzzyOne87]

Hey @Netduma-Fraser 

Sure, you should see the logs here: https://textuploader.com/1p62h

[Netduma-Fraser]

@TheFuzzyOne87 the link has expired.

[TheFuzzyOne87]

@Netduma-Fraser 

Sorry, new to that thing 

try again, should be ok now.

Thanks

[Netduma-Fraser]

Thanks for that, do you know roughly what time the issue occurred at so I can try to sync it up? Nothing stands out initially.

[TheFuzzyOne87]

No clue unfortunately, would of been between 16:00 GMT yesterday and 08:00 today.
Logs look to have rotated, so anything that may have been useful has been overwritten already and doesn’t show any of the timeframe mentioned.

[Netduma-Fraser]

Okay please let us know if it happens again and try to get the logs ASAP.

[Brainbleach]

Anyone else having issues with QoS rules not actually applying?

[Netduma-Fraser]

@Brainbleach could you expand on the issue you're having exactly please?

[Tripper_]

The Connection benchmark is broken it gets stuck on Download on Ping Test (Under Load) and doesn't finish.

[Glenn693]

Iv had the same issue with the benchmark test failing on ping test underload

[Netduma-Fraser]

Could either of you provide a screenshot of what happens when it gets stuck or fails please?

[Tripper_]

The loading circle just keeps going around and doesn't finish the download test https://ibb.co/KhrjQpX

[Tripper_]

@Netduma-Fraser https://ibb.co/kmgw4PT

[Netduma-Fraser]

@Tripper_ are you connected to a pure modem or a router/gateway? If the latter disable the firewall on it and check to see if it blocks ICMP.

[Brainbleach]

---

@Netduma-Fraser wrote:
@Brainbleachcould you expand on the issue you're having exactly please?

---

seems to just be a glitch.  after a reboot of the router, the QoS rules started working again.

[Tripper_]

@Netduma-FraserFound another bug with Connection Benchmark when I turn off IPv6 the Connection Benchmark wont do any of the tests

[Netduma-Fraser]

Was that directly after disabling IPv6? Did you have internet at the time for all your devices?