Reply

Re: New Firmware v2.3.2.108 (XR500)

Netduma-Fraser
NetDuma Partner

Re: New Firmware v2.3.2.108 (XR500)

I think those are probably unrelated. When you get the CPU spikes is there a lot happening on the network at the time such as downloads, streams etc?
Message 501 of 769
Raf1212
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

Message 502 of 769
Raf1212
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

I will add that when qos is turned off, it still shows on a grayed background that congestion control works, i.e. it is active

@Netduma-Fraser , @Netduma-Liam 

Message 503 of 769
Netduma-Fraser
NetDuma Partner

Re: New Firmware v2.3.2.108 (XR500)

Someone has let us know about that so we're looking into it.
Message 504 of 769
ep2015
Apprentice

Re: New Firmware v2.3.2.108 (XR500)


@Netduma-Fraser wrote:
I think those are probably unrelated. When you get the CPU spikes is there a lot happening on the network at the time such as downloads, streams etc?

I've let it go to see if it will come down on it's own and it hasn't in days - the usage ranges from literally doing nothing (< 1mbps use) to streaming 4k content. Doesn't change and the CPU is locked at 100%. 

 

My nas does regular backups, but I've got that capped to 1/3 of my available upload bandwidth and it's been on the same usage pattern long before these spikes showed up.

Message 505 of 769
Delx
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

upgraded to 112 beta still having issues with authentication errors and coudnt get ip address.

I have disabled smart connect and 5gz wifi which seemed to reduce the problem. will pm log file to Tim

Message 506 of 769
tekonsite
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

I have upgraded to .114 and all things look good so far except Ping Heatmap will not load and showing the following error...

"Uncaught SyntaxError: Unexpected end of JSON input".  I will keep you up to date on my findings if any.

Message 507 of 769
Netduma-Fraser
NetDuma Partner

Re: New Firmware v2.3.2.108 (XR500)

@ep2015 That may be a visual issue rather than actually it being at 100%, what does CPU load say on http://routerlogin.net/debug.htm
@Delx I'd recommend you go to .114 and then do a factory reset.
@tekonsite did you do a factory reset after upgrading?
Message 508 of 769
Delx
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

Yes sorry I meant I'm on 114 not 112
Message 509 of 769
tekonsite
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

@Netduma-Fraser  Yes, I factory reset.

1. Before firmware update I factory reset

2 After 114 firmware update I factory reset again.

I upgraded from .108

The Heat Map has always been a problem as it worked sometimes in .108 and now in .114 it does not load at all.

Message 510 of 769
Netduma-Fraser
NetDuma Partner

Re: New Firmware v2.3.2.108 (XR500)

Okay thanks I'll get the team to take a look, if you reboot does it load ever?
Message 511 of 769
tekonsite
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

Unfortunately it never loads even right after a reboot. I may reload the firmware again tomorrow to see if there is any difference.
Message 512 of 769
crmontoy1
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

Yes its true i did the factory reset and I had the same values also in QoS 70-70 and the traffic prioritization..... im into the V 2.3.2.114
Message 513 of 769
tekonsite
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

#crmontoy1, so are you saying you can see the same error with Ping Heat Map?

Message 514 of 769
crmontoy1
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

No, im saying that i did the upgrade after that factory reset and when i was setup it up the values in QoSi saw the same 70-70 sliders that i had before and also the device added in traffic prioritization ( games console) so was weird cause normally after the reset everything is erased
Message 515 of 769
Rockemail
Aspirant

Re: New Firmware v2.3.2.108 (XR500)


@crmontoy1 wrote:
No, im saying that i did the upgrade after that factory reset and when i was setup it up the values in QoSi saw the same 70-70 sliders that i had before and also the device added in traffic prioritization ( games console) so was weird cause normally after the reset everything is erased

I got exactly same problem here.(v2.3.2.114)

All the QOS section settings doesn't erase to default after reset the router.

 

About IPV6

It works well about a day time but then got same problem like previous firmware.

Model: XR500|Nighthawk Pro Gaming Router
Message 516 of 769
Mattia91
Aspirant

Rif.: New Firmware v2.3.2.108 (XR500)

Lo scarica come file img. Come faccio a installare nel router xr500
Message 517 of 769
Netduma-Liam
NetDuma Partner

Rif.: New Firmware v2.3.2.108 (XR500)

Now log in to the router interface and go to Settings > Administration > Firmware Update.

Message 518 of 769
Netduma-Liam
NetDuma Partner

Re: New Firmware v2.3.2.108 (XR500)

OK thanks, the QoS issue is being investigated!

 

So are connections then dropping after about a day or so?

Message 519 of 769
Mattia91
Aspirant

Rif.: New Firmware v2.3.2.108 (XR500)

Mi da errore se metto il file img.
Segna formato non valido. E possibile avere il file corretto per xr500
Message 520 of 769
Rockemail
Aspirant

Re: New Firmware v2.3.2.108 (XR500)


@Netduma-Liam wrote:

OK thanks, the QoS issue is being investigated!

 

So are connections then dropping after about a day or so?


SS.jpg

The situation is the same as this.(With IPV6 enabled)

Model: XR500|Nighthawk Pro Gaming Router
Message 521 of 769
ep2015
Apprentice

Re: New Firmware v2.3.2.108 (XR500)


@Netduma-Fraser wrote:
@ep2015That may be a visual issue rather than actually it being at 100%, what does CPU load say on http://routerlogin.net/debug.htm

It says "CPU Load 100.000000%"

Message 522 of 769
gisuck
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

Cosmetic bug: Currently testing the connection benchmark tool by having it run every 4 hours, and it appears to have some issues measuring the download bandwidth. The first datapoint is way too low before catching up to what my actual bandwidth is. It's probably best to start the download test and discard the first few datapoints before measuring. Same thing with the upload too, even though you barely tell with the graph, the first datapoint on the upload is 2x-3x higher than my rated bandwidth before accurately measuring the upload.

 

https://imgur.com/a/wSCFjfh

 

 

In comparison of what I get using the speedtest.net app

 

https://imgur.com/a/e8Q2pke

 

Message 523 of 769
Netduma-Fraser
NetDuma Partner

Re: New Firmware v2.3.2.108 (XR500)

@Mattia91 are you selecting the .img file from your PC when you are on the firmware update page of the router?
@ep2015 could you upgrade using TFTP please and then reset if possible and see if that happens again? It might be a boot process issue. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
@gisuck we're aware that the speed part does not accurately reflect a users speeds currently - usually for those with high speeds.
Message 524 of 769
tekonsite
Apprentice

Re: New Firmware v2.3.2.108 (XR500)

Is anyone able to launch the Ping Heatmap option in the firmware ending in .114?

Message 525 of 769
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