Re: New Firmware v2.3.2.120 (XR500)

Phantomblu · ‎2021-09-15

Good morning. Once I updated the router I reset .

Playing in Geo-filter nothing ever appears.

The reset operation I tried at least twice .

Netduma-Liam · ‎2021-09-15

Are you playing on Console or on PC? You don't appear to have any games open there on your PC.

Phantomblu · ‎2021-09-16

Believe me The Geofilter to me does not work ....

Not now but later I post you a picture with the game open on PC .... At a later time I can not ...

Netduma-Fraser · ‎2021-09-16

Remove it from the Geo-Filter, go to the Device Manager and give the PC the PlayStation device type. Then go back and add it with the manual option. Do this before you launch the game or the client then it should work.

Phantomblu · ‎2021-09-16

I tried, to do as you say, it doesn't work.

Tomorrow when I come back from work I will try again and I will let you know better ....

Netduma-Liam · ‎2021-09-17

OK, let us know how you get on and we can look into it further.

Phantomblu · ‎2021-09-17

Tonight I tested another little and I realized that as playstation does not work, but when I switched to console something was seen. They saw a server and then after my modem but 'instead of' place it in the map on rome placed it as PEER in the Atlantic sea just below Africa ....

Netduma-Fraser · ‎2021-09-18

The icon off Africa is an anomaly so you can ignore that completely, it won't affect your Geo-Filter experience at all. Have you been able to force servers now then?

Phantomblu · ‎2021-09-18

For now I managed to force ,
I spotted only one server between belgium and holland ... I can't be precise... I keep trying if you give me 'others, but already' and' better ....

Netduma-Fraser · ‎2021-09-18

There will be others, use Ping Heatmap to find out where they are located and use that to influence your Geo-Filter settings.

OnDemGrapes · ‎2021-09-26

I keep getting [script error] any time I try to access my dashboard and can’t get past this to try a factory reset. Anyone else having this issue? What options do I have?

Knightkast · ‎2021-09-26

Buy a new router. Plenty of other options that have better support.

Netduma-Liam · ‎2021-09-27

Is this after upgrading to the new firmware? I'd suggest resetting by holding the reset pin on the back of the router for thirty seconds, you should then be able to access the interface and run through the setup wizard again.

Netduma-Liam · ‎2021-09-28

We are working on it, I appreciate it's been a while. We're currently working on a new build system that can automate a lot of the process of building firmwares. This should massively increase the frequency of new firmwares in future once it's done, thanks for your patience!

iCranKiesT · ‎2021-09-28

the ping heatmap does not work for me with Warzone and MW but it does with other games, I already factory reset my xr500 and nothing.

iCranKiesT · ‎2021-09-28

iCranKiesT · ‎2021-09-28

Netduma-Fraser · ‎2021-09-28

They are changing the servers around a lot at the moment meaning we're doing about 2 updates a day which is a lot more than usual. When this happens resync the cloud, if that doesn't work then there is nothing you can do until we do an update

OnDemGrapes · ‎2021-09-28

Ignoring the negativity here lol. Thanks for response, this was not after updating firmware and I did push the button in back for factory reset and same thing and I was unable to make any changes to QOS or anything in UI due to not being able to get past Script Error. It’s possible due to my new update for Safari on my Mac that I was unable to access further due to Script error. I downloaded Google Chrome and was still getting error but I was able to access the dashboard and go into settings to downgrade firmware and the updating again. It works back to normal for now. I just think this version is still buggy. Hopefully we get another stable release soon with ad block

Netduma-Liam · ‎2021-09-29

Interesting, one thing worth echoing what Fraser mentioned in that you need to hold the reset button for at least thirty seconds for it to factory reset.

Glad to hear it's working better now nonetheless, thanks for your feedback and let us know if you run into anything else!

Compoza_ · ‎2021-10-02

Hello guys! Any ETA for latest netduma os 3.0? It's been awhile since the .120.

Netduma-Fraser · ‎2021-10-03

Nothing to report currently, we're doing quite a bit of work on our processes to make everything a bit faster when it comes to making firmware. I'll try and get an idea of when we might get a version.

CodeFoxtrot · ‎2021-10-05

Simply unacceptable. I've had this xr500 for almost a year now, and it's clearly an unfinished product. When I found this community over 6 months ago, I held out hope that a new firmware and dumaOS upgrade was in the works to make this a complete product. There's no other way to put it than you failed.

This is my FIRST and LAST Netgear product, EVER.

I went back to my Amazon purchase from a year ago and was sure to provide a review that pointed at this particular community thread, so prospective buyers can preview what they're in for and spend their money elsewhere. I'm pleased every time I see my review marked as helpful.

I know there are probably some good folks working behind the scenes at Netgear, so perhaps my feedback doesn't apply-- but it's your fault for staying there. Leave and find a better company to work for.

Netduma-Liam · ‎2021-10-06

I know it's been a long time since we released a new beta firmware for the XR500, it's partly due to a lot of internal improvements here at Netduma.

We've been working on new, more automated systems for building and testing firmwares. They're both massive projects but they're nearly done and are currently functional. This has been one of the factors causing these delays but it will mean we're able to build and release firmwares far more regularly.

I understand if you're not interested in using your XR500 anymore, but if you change your mind please know that we are most certainly working on it and hope to have new firmware for you all soon.

Philippe2021 · ‎2021-10-06

@Netduma-Liam wrote:
I know it's been a long time since we released a new beta firmware for the XR500, it's partly due to a lot of internal improvements here at Netduma.

We've been working on new, more automated systems for building and testing firmwares. They're both massive projects but they're nearly done and are currently functional. This has been one of the factors causing these delays but it will mean we're able to build and release firmwares far more regularly.

I understand if you're not interested in using your XR500 anymore, but if you change your mind please know that we are most certainly working on it and hope to have new firmware for you all soon.

I have the same opinion about the XR500 which does have serious issues with the wifi as you know (NFS, Samba, SSH, etc..). If this silly problem could be fixed AT LAST, that could be fine. But I doubt very much. The XR500 is not finished. For the Wifi, I have to use a TP-LINK AP plugged into the XR500. It's just crazy.