stuck in the menu

[Criscros1989]

Hello everyone,
I have encountered ping problems for the umpteenth time
ping host and geomap, I don't see any server in the map but the filter works, some time ago I solved it by reloading the fw, now I reloaded the fw .120 but I haven't solved it, so I reloaded the .114 but I'm stuck in this situation for hours, the haerd reset button has no consequences, I can't update the fw, not even from ftp, ip4 in manual and when restarting with an intermittent orange LED I press put, but it immediately stops at block # 0, internet wan and lan work correctly anyway, ping the router works good

[Criscros1989]

solved whit continius trying factory reset button, then now work perfect finally