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Forum Discussion

Stephen_79's avatar
Stephen_79
Aspirant
Aug 13, 2018

90 Day Technical Support Problem

Hi, I bought a New XR500 Gaming router on Friday the 10th August. I registered it on the same day and received a email to say that I got the free 90 day support. I went into my account today to use it but it says that I don't have it. How can it get this sorted.

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 13, 2018
     

    Did you registar the router with in your support account?

    I see this on mine which I registered last week:

    Serial Number: *****************
    Country of Purchase: United States
    Purchased on:: 8/8/2018 Upload proof of purchase
    Standard Product Warranty* :* :
    Hardware Warranty:: Not Available
    Phone Support:: Not Available
    Email Support:: Not Available
    Chat Support: : Not Available
    Power Supply Warranty:: Not Available
    Accessories Warranty:: Not Available
    Advanced Support / Hardware Contracts
     

     

    • Stephen_79's avatar
      Stephen_79
      Aspirant
      Aug 13, 2018

      Yeah I did, but I didn't get the 90 day support that I will suppose to get.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Aug 13, 2018

      Hi Stephen_79 and FURRYe38, 

       

      Please PM me the serial number of your device. 

       

      Regards, 
      Blanca 
      Community Team

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 13, 2018

    Niether have I, I hope one of the forum moderators can comment or point us in the right direction...

     

    • Stephen_79's avatar
      Stephen_79
      Aspirant
      Aug 13, 2018

      So I'm not the only one. One of the mods is looking into it for me. Will update if I get more news.