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Aspirant

90 Day Technical Support Problem

Hi, I bought a New XR500 Gaming router on Friday the 10th August. I registered it on the same day and received a email to say that I got the free 90 day support. I went into my account today to use it but it says that I don't have it. How can it get this sorted.

Message 1 of 7
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Guru

Re: 90 Day Technical Support Problem

 

Did you registar the router with in your support account?

I see this on mine which I registered last week:

Serial Number: *****************
Country of Purchase: United States
Purchased on:: 8/8/2018 Upload proof of purchase
Standard Product Warranty* :* :
Hardware Warranty:: Not Available
Phone Support:: Not Available
Email Support:: Not Available
Chat Support: : Not Available
Power Supply Warranty:: Not Available
Accessories Warranty:: Not Available
Advanced Support / Hardware Contracts
 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 7
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Aspirant

Re: 90 Day Technical Support Problem

Yeah I did, but I didn't get the 90 day support that I will suppose to get.

Message 3 of 7
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Guru

Re: 90 Day Technical Support Problem

Niether have I, I hope one of the forum moderators can comment or point us in the right direction...

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 4 of 7
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NETGEAR Moderator

Re: 90 Day Technical Support Problem

Hi Stephen_79 and FURRYe38, 

 

Please PM me the serial number of your device. 

 

Regards, 
Blanca 
Community Team

Message 5 of 7
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Aspirant

Re: 90 Day Technical Support Problem

So I'm not the only one. One of the mods is looking into it for me. Will update if I get more news.

Message 6 of 7
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Guru

Re: 90 Day Technical Support Problem

Sent mine too.


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 7 of 7
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