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Re: Android Nighthawk app remote management not working

EnVy_Hype
Aspirant

Android Nighthawk app remote management not working

Hi,

 

I have had lots of issues with the nighthawk android app. It was working perfectly fine the first time I used the app. However, it stopped working for a while and did not let me access my XR500 router. I re-downloaded the app multiple times and it worked after 5 times. I could acess my router via local connection with the app now, but whenever I enable remote management it keeps disabling it after a few seconds. All of the features work other than the remote management. Please help me asap.

 

Thanks,

Nathan

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 18
Netduma_Jack
NetDuma Partner

Re: Android Nighthawk app remote management not working

Instead of using the Nighthawk app, have you tried setting your router up using the web interface?

Go to www.routerlogin.net - username is admin - password is whatever you specified upon first setup

 

If you want to use the app and are still having problems, try asking in this forum section which is specifically about the app:

 

https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps

Message 2 of 18
schumaku
Guru

Re: Android Nighthawk app remote management not working


@EnVy_Hype wrote:

I could acess my router via local connection with the app now, but whenever I enable remote management it keeps disabling it after a few seconds.


Typically a volatile issue, can be caused of the router can't link up to the Netgear cloud infrastructure (DNS issue, service down, ...). Or the kids (not yours - ...) were playing again.

Message 3 of 18
EnVy_Hype
Aspirant

Re: Android Nighthawk app remote management not working

Remote management also does not work on duma os. 


@Netduma_Jack wrote:

Instead of using the Nighthawk app, have you tried setting your router up using the web interface?

Go to www.routerlogin.net - username is admin - password is whatever you specified upon first setup

 

If you want to use the app and are still having problems, try asking in this forum section which is specifically about the app:

 

https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps


 

Message 4 of 18
EnVy_Hype
Aspirant

Re: Android Nighthawk app remote management not working

So how would i fix it? 


@schumaku wrote:

@EnVy_Hype wrote:

I could acess my router via local connection with the app now, but whenever I enable remote management it keeps disabling it after a few seconds.


Typically a volatile issue, can be caused of the router can't link up to the Netgear cloud infrastructure (DNS issue, service down, ...). Or the kids (not yours - ...) were playing again.


 

Message 5 of 18
schumaku
Guru

Re: Android Nighthawk app remote management not working


@EnVy_Hype wrote:

Remote management also does not work on duma os. 


That is a complete different beast - unrelated to the Nighthawk App Remote access via the Netgear cloud ... the Remote Access (as described e.g. in the Nighthawk XR700 Gaming Router User Manual, p.131 ff. under the title "Manage Remote Access" would allow to make the router reachable over it's public IP address on the WAN/Internet interface, on a dedicated port, by https. For this part, there is a step by step configuration in the fine manual, so you might want to explain what you have configured, how you tested, what problems and issues you see ... 

Message 6 of 18
Netduma-Fraser
NetDuma Partner

Re: Android Nighthawk app remote management not working

Please check again after doing the above, should be able to connect using your public IP in a web browser followed by the port on the Remote Management screen
Message 7 of 18
EnVy_Hype
Aspirant

Re: Android Nighthawk app remote management not working


@Netduma-Fraser wrote:
Please check again after doing the above, should be able to connect using your public IP in a web browser followed by the port on the Remote Management screen.

 

I can't access it. I just can't. It was setup to a proper ip and the 8563. 



Message 8 of 18
EnVy_Hype
Aspirant

Re: Android Nighthawk app remote management not working


@schumaku wrote:

@EnVy_Hype wrote:

Remote management also does not work on duma os. 


That is a complete different beast - unrelated to the Nighthawk App Remote access via the Netgear cloud ... the Remote Access (as described e.g. in the Nighthawk XR700 Gaming Router User Manual, p.131 ff. under the title "Manage Remote Access" would allow to make the router reachable over it's public IP address on the WAN/Internet interface, on a dedicated port, by https. For this part, there is a step by step configuration in the fine manual, so you might want to explain what you have configured, how you tested, what problems and issues you see ... 

 

The remote management website doesn't load... And the nighthawk remote management app doesn't work.

Message 9 of 18
schumaku
Guru

Re: Android Nighthawk app remote management not working


@EnVy_Hype wrote:

The remote management website doesn't load... 


Here I have an idea, or two ... The fine documentation says:

 

===

Use Remote Access
To use remote access:
1. Launch a web browser on a computer that is not on your home network.
2. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number.
For example, if your external address is 134.177.0.123 and you use port number 8443, enter http://134.177.0.123:8443 in your browser.
===

 

A. The IPv4 address on your router WAN/Internet interface is the same as reported by the what-is-my-IP-address search?

 

B. Try https instead of http ... as most newer/bigger((all?) Nighthawk models make use of https for the Remote Access ... and even the R9000 User Manual is wrong , it should say 


===
...

For example, if your external address is 134.177.0.123 and you use port number
8443, enter https://134.177.0.123:8443 in your browser.
===

 

@Netduma-Fraser @Netduma_Jack  as I guess you have access to all Nighthawk Pro Gaming models - would you mind to check this please? 

 

So I'm afraid again dear @michaelkenward I have to chme in @Christian_R  and @ChristineT again ... one more bug or inconsisency. 

Message 10 of 18
Netduma-Fraser
NetDuma Partner

Re: Android Nighthawk app remote management not working

I can confirm that I can access it using the WAN IP and my public IP address when my hub is in modem mode.

What is your exact physical setup? I.e. how do you have the router connected to the internet?
Message 11 of 18
schumaku
Guru

Re: Android Nighthawk app remote management not working


@Netduma-Fraser wrote:
I can confirm that I can access it using the WAN IP and my public IP address when my hub is in modem mode.

By http or by https? The XR700's unle (X10/R9000) does make use of https for example.

Message 12 of 18
Netduma-Fraser
NetDuma Partner

Re: Android Nighthawk app remote management not working

HTTPS
Message 13 of 18
schumaku
Guru

Re: Android Nighthawk app remote management not working


@Netduma-Fraser wrote:
HTTPS

Confirm - for all Nighthawk Pro Gaming XRxxx models?

Message 14 of 18
Netduma-Fraser
NetDuma Partner

Re: Android Nighthawk app remote management not working

I only have the XR500 at home to test with currently but I've tested it with the XR700 before and it worked as well.
Message 15 of 18
EnVy_Hype
Aspirant

Re: Android Nighthawk app remote management not working

Still does not work. Does not work by accessing the web or the app.

Message 16 of 18
Netduma_Alex
NetDuma Partner

Re: Android Nighthawk app remote management not working

Is your modem in bridge mode? Is there any chance that the modem is redirecting ports?

Message 17 of 18
guptapsg
Initiate

Re: Android Nighthawk app remote management not working

HI

I was facing the same issue after factory reset. However after rebooting the router, I was able to re-enable the remote management via the nighthawk app. Below is an article about the same. To be extra safe, I created a new netgear account and logged onto the nighthawk app

 

https://kb.netgear.com/000059136/I-m-having-trouble-enabling-remote-management-with-the-Nighthawk-Ap...

 

 

Message 18 of 18
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