- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Brand new XR500 router rebooting every 5 minutes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Brand new XR500 router rebooting every 5 minutes
I recently purchased an XR500 Nighthawk router. Initial installation and setup goes fine, but after I have finished setup the router will restart about every 5-10 minutes without fail. I even exchanged the router for a new one thinking I just got a faulty unit, but I'm having the same problems with the replacement XR500.
I'm using Windows 10. I have Comcast gigabit internet Arris SB6190. I now can't see the firmware, but it's whatever the router auto-updated to on initial setup. It's plugged into the same outlet as my old router, but I've tried a different outlet to no avail. It's using the same ethernet cords as my old router. Powercycling the modem doesn't help. Reinstalling the new router works fine.
Is this a known issue? I'm not inclined to wait on hold to spend an extended amount of time talking with a service rep after spending over $300 on a router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
Certainly not a known issue and suggests faulty unit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
Do a factory reset on the router then walk thru the setup wizard. I would power OFF the ISP modem as well for 1 minute.
Swap LAN cables betweent he modem and router.
Be aware of your ISP modem has problems of it's own:
@ThinkMcFlyThink wrote:
I recently purchased an XR500 Nighthawk router. Initial installation and setup goes fine, but after I have finished setup the router will restart about every 5-10 minutes without fail. I even exchanged the router for a new one thinking I just got a faulty unit, but I'm having the same problems with the replacement XR500.
I'm using Windows 10. I have Comcast gigabit internet Arris SB6190. I now can't see the firmware, but it's whatever the router auto-updated to on initial setup. It's plugged into the same outlet as my old router, but I've tried a different outlet to no avail. It's using the same ethernet cords as my old router. Powercycling the modem doesn't help. Reinstalling the new router works fine.
Is this a known issue? I'm not inclined to wait on hold to spend an extended amount of time talking with a service rep after spending over $300 on a router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
Sorry, I actually have an Arris SB8200, I typed my old modem model from over a year ago for some reason. I'll do as you suggest and report back.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
I know it is rebooting because I can tell by the LED lights on the unit: all white lights vanish and the red lights cycle as they do when I plug and unplug the unit.
I reverted to my old router so couldn't check the firmware. I'm going to factory reset, and I'll write the firmware down this time around. I thought it was a faulty unit as well, but what are the odds of getting two units in a row that have the exact same non-common problem?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
I factory reset and swapped ethernet cables to a brand new one and am at 40 minutes now without a reboot. That's a pretty big improvement so far!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
Should keep working from here on out.
What FW version is currently loaded?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
I think we're all good, at least unless a problem re-emerged.
FW:V2.3.2.32
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Brand new XR500 router rebooting every 5 minutes
Ok, sounds like maybe the FW just needed a clean fresh install.
Enjoy.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more