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Can’t find License Key Activation

ChopperT
Aspirant

Can’t find License Key Activation

Hi, I have purchased an xr500 and I need some phone support. It says it comes with 90 days free. I have registered the product but still dont have a key to unlock the phone support. I have been getting the run around all morning over this and it’s driving me nuts so any help would be much appreciated. Thanks

Message 1 of 8
FURRYe38
Guru

Re: Can’t find License Key Activation

Have you setup a profile here and intered in a support ticket here? 

https://www.netgear.com/mynetgear/registration/login.aspx

@DarrenM 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 8
ChopperT
Aspirant

Re: Can’t find License Key Activation

Hi, yes I’ve done that
Message 3 of 8
Netduma-Fraser
NetDuma Partner

Re: Can’t find License Key Activation

I can't advise on that but what's the issue you're having? We should be able to help
Message 4 of 8
ChopperT
Aspirant

Re: Can’t find License Key Activation

I would really like to activate my 90 days technical support and speak to someone who has English as a first language so nothing is lost in translation. Just one 15 minute phone call with someone who is not ready from a script with broken english is all I need.
I have created an account, registered my router and there is a green tick next to phone support. When I try and activate it I’m asked for a license key. How and where do I get this key. Thanks
Model: XR500| Nighthawk Pro Gaming Router
Message 5 of 8
ChopperT
Aspirant

Re: Can’t find License Key Activation

“Reading” not “ready”. And there’s me going on about broken English.
Message 6 of 8
FURRYe38
Guru

Re: Can’t find License Key Activation

@DarrenM 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 7 of 8
Netduma_Jack
NetDuma Partner

Re: Can’t find License Key Activation

If you let us know the issue you are having, we might be able to help on here!

Message 8 of 8
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