NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't unblock a device
Hi all, I purchased you Nighthawk XR700 router. I’m quite happy with it except for one issue. I’m experiencing only one major issue with it, I think it may be more of a DumaOS software issue. ...
I have the same problem with an iPhone that I blocked via the mobile app, and now cannot get back on the network via mobile app, or desktop with wired connection via browser. I even turned off the iPhone, deleted the device from the router, turned the iPhone back on and tried to get on 5G, still blocked.
- I've responded to you on the Netduma forum but What happens when you try to unblock the device via the app or via the interface?
- The app or the website show the unblock as successful and Saved, but it doesn’t work.
- Not sure why that has happened really, obviously a miscommunication with the app and router. I know you don't want to do a factory reset but I think this will be best for now as I believe it will require testing and developers to take a look. I'll message the team and ask them to test.
