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Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

OldNostalgic
Aspirant

Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

So the only way I can access the routers setup page is via an iPad or iPhone with Firefox. If try any other browser on iPad or iPhone I get asked to enter password trice then say invalid password, (Safari and Chrome). When trying from PC cannot find router, (although can access internet fine through it). and cannot ping it either. Also, R-Apps are no longer loading, (although did when first booted up). On firmeware 1.0.1.20. Is this a firmware issue or overheating? Port is 192.168.0.1 and has a Vodaphone router/modem plugged in for modem. Would try downgrading firmware, but as can only access from iOS cannot do this.

Model: XR700|Nighthawk Pro Gaming Router
Message 1 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

How are you accessing via the PC - HTTP or HTTPS? Routerlogin.net or LAN IP? Is there any difference between these methods and the result you get?
Message 2 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

All url in PC browser give same result, of 'Unable to Connect'.

Message 3 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

Could you attach a screenshot of this so we can see whats happening exactly please?
Message 4 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

Cannot ping 192.168.0.1 from PC. Simple. Browser cannot see 192.168.0.1. Simple. Will send screen shot tonight but wont help. Typed a random address into work PC to get same message:

 

 

Message 5 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

When connected to the router via ethernet can you open a command prompt and then type ipconfig and then press enter and post a screenshot of the results here please?
Message 6 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

 
Message 7 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

Have you disabled DHCP on the router by any chance or are you using static settings on the PC network card as (preferred) suggests you might be.
Message 8 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

DHCP server on on router, and dynamic on network card. All the devices can access the internet, just PCs not able to access router home page.

Message 9 of 17
FURRYe38
Guru

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

Factory reset the XR router. Press the back reset button for 15 seconds then release. Wire connect 1 PC to the back of the router. Clear ALL browser caches before accessing the routers web page. Can you access the routers web page at 192.168.1.1 using FF or Opera? 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 10 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

I would Echo furry, I think a reset is the best course at the moment.
Message 11 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

Ok, looks like a PC issue. Reset and working ok on a different PC and a Mac. So must be some firewall or related issue on this PC. Still having issue, on all machines, of R-Apps only working on fresh boot of the XR700, then stopping later on. Known overheating or firmware issue?

Message 12 of 17
FURRYe38
Guru

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

What browser are you using? Happens in FF or Opera? 

Be sure to clear out all browser caches before entering into the routers web page. 

 

I thought this recent version of FW was supposed to fix this...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 13 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

It may be the Windows Firewall itself so try disabling/putting through an exception for the interface address. In System Information on the R-App panel options change the number of retry attempts to 5 and then reboot. Does that help at all?
Message 14 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

Netgear XR700 router, Vodafone modem/router. Will try the retry number.

 

Message 15 of 17
OldNostalgic
Aspirant

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

(Same on all browsers so Edge/Firefox/Chrome, Havent bothered with Opera)

Message 16 of 17
Netduma-Fraser
NetDuma Partner

Re: Cannot access XR700 login on PC, or iPad or iPhone other than Firefox on iPad and iPhone

What about the firewall/Anti-virus, do you have any of those running?
Message 17 of 17
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