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Forum Discussion
cabwav
Jun 23, 2021Tutor
Cannot complete setup - error 400
I am trying to configure a brand new XR500 but the setup dialog fails with a '400 invalid request' message. The dialog successfully completes: admin password change internet connection check (rep...
- Jun 24, 2021Glad you managed to get past that point. Are you trying to access the interface using HTTPS instead of HTTP by any chance? Switch the ISP router to router mode i.e. take it out of bridge mode and see if you can get a connection through the XR then - you may need to reboot the XR from the interface after this to get the connection
cabwav
Jul 02, 2021Tutor
Update:
I asked my ISP to switch my modem back to router mode, and also asked to check my connection. It turned out that there were a number of stabilty issues that were (partly) solved and this notably improved the situation: I was able to complete the router setup without a hitch. It is still work in progress tho: their system engineer started some logging software to monitor my connection because they still noticed some (minor) issues.
I then connected all my network devices one at a time, and this way I found out that one of my two Netgear NASses (RN316 and NVX Pro) is causing trouble: as soon as I connect the NVX the router UI locks up, the router CPU usage goes up to an almost continuous 100% and the connection to my PC is reported as disconnected.
So at this time, my router setup problem seems to be solved: my XR500 is working properly, and I also get the up/down network speeds that I pay for :smileyvery-happy: I now have a new problem which is to figure out why my NVX is messing up but at least I know where to look.
Thank you for your suggestions, I will mark this thread as 'solved'
cheers, Cabwav
Netduma-Fraser
Jul 02, 2021NetDuma Partner
Ahh brilliant to hear that, we'll done on getting it resolved and thanks for posting the solution