Cannot connect XR1000-100CNS Router to Bell Home Hub 4000

[borngolfer]

I just bought an XR1000 Wi-Fi 6 router and have been trying to connect it to my Bell Home Hub 4000 via a cable that came with the XR1000. The internet would not connect and the "internet" light stays red on the XR1000 unit. I suspect it is the setting in the Bell Hub 4000 that is preventing the signal to go through. Any suggestions?

[Netduma-Fraser]

If you haven't already you need to access the XR interface and go through the setup wizard to get internet

[plemans]

The Bell home hub is a modem/router combo device. 

If you''re wanting to use all the features of the Xr1000, you'd need to put the home home in passthrough mode or put the netgears IP address into the home hubs DMZ. 

[borngolfer]

Thanks.  Yeah, I did all that it still shows as no internet on the app.I tried all the different connection options on the app and still cannot get it to work.  They are both WiFi 6 units so should be compatible.

[Netduma-Fraser]

So you're doing the setup via the app? If you access the interface on a PC has the setup complete? Do you get a WAN IP on the System Information page?

[borngolfer]

I have added the XR1000's MAC address into the HH4000' DMZ list and rebooted the XR1000 but to avail.

[plemans]

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@borngolfer wrote:

Thanks.  Yeah, I did all that it still shows as no internet on the app.I tried all the different connection options on the app and still cannot get it to work.  They are both WiFi 6 units so should be compatible.

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What all did you do? 

there's multiple things that could be done so saying exactly what you did and how you did it helps. 

[borngolfer]

I went into HH4000, added the MAC of the DMZ.  I have since then rebooted the HH4000 modem as well as the XR1000 router and still not working.  Please let me know if any additional information that would be helpful.

[Netduma-Fraser]

So you're doing the setup via the app? If you access the interface on a PC has the setup complete? Do you get a WAN IP on the System Information page?

[borngolfer]

Thanks.  I just got it to work by going through the laptop direct connection to the router.  I had originally connected to the router and changed the SSID and admin pw but apparently there is a difference in functionality between the app and the laptop.  Much appreciate everybody valuable suggestions.  Thank you.