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Orbi WiFi 7 RBE973

Cant Hard Reset Nighthawk Xr500


Cant Hard Reset Nighthawk Xr500

Ordered this Nighthawk xr500 on eBay and instantly ran into trouble. When I started the router, it asked for user and password I put in the default. admin for user and "password" for password. Didnt work so it sent me to the password reset feature. Since I did not set a previous password and did not know the sequrity questions I self reset. I held the button for 15 seconds Lights Flashed and all but again ran into the same isdue i even attempted a "hard reset" going for the 30-30-30 reset and still the same problem occured. I i looked up Hard Reset but all say the same thing . I have reset multiple times using the simple 10 second hold to the 30-30-30 and none have worked and his wifi usename still appear in the netwok i am at a loss of what to do and I am regretting ever buying this router. Please Help Someone...
Message 1 of 4

Re: Cant Hard Reset Nighthawk Xr500

If the 30-30-30 didn't work then possible the router is in a bad state.


Try to see if you can force load FW on to the router using TFTP:

Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
Make sure you enable tftp: https://www.thewindowsclub.com/enable-tftp-windows-10
Video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done:
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a Windows 7 PC and the TFTP worked.
Mac TFTP: https://www.petenetlive.com/KB/Article/0001247

Try nmrpflash:


If all this fails, check ebay for a return policy and refund. 

I would have had the seller factory reset it before they sent it to you. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 2 of 4
NetDuma Partner

Re: Cant Hard Reset Nighthawk Xr500

Generally 30 seconds is how long you need to hold it down for a proper reset, then wait 2 minutes then access and try. If not then good advice above for TFTP.
Message 3 of 4

Re: Cant Hard Reset Nighthawk Xr500

Try a different pc/browser. Also make sure any password managers are disabled. 
I'd also make sure its all lower case and there isn't any spaces 

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
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