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Re: Changing BT hub to XR1000

Russ73
Aspirant

Changing BT hub to XR1000

Hi

I have spent all morning trying to set up my new XR1000. My ISP is BT and I was using their Home Hub. Once I set up my XR1000 it comes up " No Internet Connection"

I was wondering do I need any Info from BT to put into my new router

Firmware v1.0.0.58

can anyone please help me 

Message 1 of 5
plemans
Guru

Re: Changing BT hub to XR1000

are you going straight from an ONT to the netgear? 

Or going bt hub---->netgear?

Message 2 of 5
Netduma-Fraser
NetDuma Partner

Re: Changing BT hub to XR1000

As above are you replacing the hub with the XR as it should be straight forward otherwise. If you are check the hub network settings, there may be information there such as PPPoE that is required for a connection that you will need to enter on the XR.
Message 3 of 5
Russ73
Aspirant

Re: Changing BT hub to XR1000

I am going straight from BT ONT to the Netgear
Message 4 of 5
Netduma-Fraser
NetDuma Partner

Re: Changing BT hub to XR1000

You'll need to check the hub network settings to see if there is anything you need to put in the XR
Message 5 of 5
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