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DUMA OS issue on dashboard on xr500

Aaremm
Tutor

DUMA OS issue on dashboard on xr500

how do i resolve this error?

 

Message 1 of 5

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Aaremm
Tutor

Re: DUMA OS issue on dashboard on xr500

Hi Netduma_Alex,

 

I followed your instructions and presto, problem has been resolved. 

Thanks for your advice, it was very appreciated.

Aaremm.

View solution in original post

Message 4 of 5

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Aaremm
Tutor

Re: DUMA OS issue on dashboard on xr500

The dashboard has a single pane that has nothing in it except that error and a continuously turning progress circle? I cannot get rid of this pane on the dashboard. I would like to replace it with a PING Time pane?

Message 2 of 5
Netduma_Alex
NetDuma Partner

Re: DUMA OS issue on dashboard on xr500

If you go through the various DumaOS sections, every window has a little Pin icon in the top right. When the pin is filled in white, it's pinned to the dashboard. Could you go through every page of DumaOS (everything except Settings) and check for windows that are pinned? If any are pinned, unpin them. Hopefully whatever pin has glitched will be cleared.

 

You could also press F12 in Chrome to inspect the Dashboard and see if the broken window has a title in the "elements" section.

 

If worse comes to worst you might need to do a factory reset to clear the Dashboard.

Message 3 of 5
Aaremm
Tutor

Re: DUMA OS issue on dashboard on xr500

Hi Netduma_Alex,

 

I followed your instructions and presto, problem has been resolved. 

Thanks for your advice, it was very appreciated.

Aaremm.

Message 4 of 5
Netduma_Alex
NetDuma Partner

Re: DUMA OS issue on dashboard on xr500

I'm glad it worked! You're welcome.

Message 5 of 5
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