× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: Device Manager / Network Monitor Not showing all data

MyuuKun
Tutor

Device Manager / Network Monitor Not showing all data

I just purchased and set up the XR500, I meticuously added each device and re-named them both using the web app and the phone app (they have different options for setting connection description - the web app is limited and has maybe 8 options and the phone app has at least 30 options IE: xbox, PC, android phone, etc)

On the web app I only see a few devices connected but the rest of them show offline in the network map - they are not idle they are currently being used. Also, on the network monitor only the ones that display as Online show the traffic.

 

I updated to the latest firmware when I set it up today.

 

Has anyone else experienced this?

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 19

Accepted Solutions
MyuuKun
Tutor

Re: Device Manager / Network Monitor Not showing all data

XR500 V2.3.2.40 - shows the latest firmware.

 

After a soft reboot (through the mobile app) it seems to have corrected the online/offline mix of devices and they are now showing usage on the monitor so it looks like it's all working correctly after a soft reboot.

 

Thank you

View solution in original post

Message 5 of 19

All Replies
Netduma_Jack
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

They will show as online on the Device Manager if they are using data. If they're not, they will appear idle to the router. To test if this is the reason, try puttng data through one of the 'offline' devices. Does it then show as online?

Message 2 of 19
MyuuKun
Tutor

Re: Device Manager / Network Monitor Not showing all data

No, it does not show them online when they are clearly consuming data. Must be a firmware bug.
Message 3 of 19
Netduma_Jack
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

Ok - are you on the latest firmware 2.3.2.40? https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40

 

Please upgrade to it if you have not already.

 

And could you list out some/all of the devices that refuse to appear online?

 

Thanks.

Message 4 of 19
MyuuKun
Tutor

Re: Device Manager / Network Monitor Not showing all data

XR500 V2.3.2.40 - shows the latest firmware.

 

After a soft reboot (through the mobile app) it seems to have corrected the online/offline mix of devices and they are now showing usage on the monitor so it looks like it's all working correctly after a soft reboot.

 

Thank you

Message 5 of 19
Netduma_Jack
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

Good job. Thanks for letting us know.

Message 6 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

I have to reboot my router everytime I want the xbox to show in the device manager. 

Message 7 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

Before you ask.

 

1. Its on and I amplaying a game.

2. Its wired.

3. I owned the original netduma and now the xr500.

Message 8 of 19
Netduma-Fraser
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

Was the console powered on from a instant on/standby mode?
Message 9 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

Standby mode

Message 10 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

I tried both settings

Message 11 of 19
Netduma_Jack
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

Have you tried rebooting the router to see if it clears the issue like the previous poster? 

Message 12 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

The only way I can get it to work is by rebooting. Are there any fixes to this.

Message 13 of 19
Netduma_Jack
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

And then the issue just comes back? Do you know how long it approximately takes for the problem to occur?

Message 14 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

I have now started a new post for this. 

Message 15 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

Message 16 of 19
jeremyg237
Luminary

Re: Device Manager / Network Monitor Not showing all data

Also it happens everytime I turn off the xbox. I just rebooted and all was good. Then turned off xbox and waited a few minutes and now it is no longer working again/

Message 17 of 19
Netduma-Fraser
NetDuma Partner

Re: Device Manager / Network Monitor Not showing all data

What do you mean exactly? The device completely disappears or it goes to offline?
Message 18 of 19
FURRYe38
Guru

Re: Device Manager / Network Monitor Not showing all data

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR-500-Network-map-not-showing-wired-x...


@jeremyg237 wrote:

Also it happens everytime I turn off the xbox. I just rebooted and all was good. Then turned off xbox and waited a few minutes and now it is no longer working again/


 

Message 19 of 19
Discussion stats
  • 18 replies
  • 7358 views
  • 1 kudo
  • 5 in conversation
Announcements

Orbi WiFi 7