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Devices Not Connecting To 2.4ghz
I had an issue where my interent went down for several hours due to my ISP. After resetting the modem and rebooting the router, the following devices will not connect to my 2.4Ghz radio:
Nest ...
After hours of troubleshooting and about a half dozen factory resets, I was able to resolve my issue.
Does anyone remembers the google program 'Namebench' from several years back? Well, it turns out that I was still using my DNS / Alternate DNS server addresses from almost five years ago. Everything worked great and I had not issues on the XR500 until my ISP went down for maintenance / upgrade early Thursday morning. After the maintenance / upgrade was complete, I had to call my ISP in order to get online as they needed to do some things on their end.
FAST FORWARD >>>>>>>>>>>
I noticed after doing factory resets, all devices on my home network seemed to work flawlessly. After loading a recently saved CONFIG file, I once again had issues with the same devices (connected to home network / unable to communicate with server). Another factory reset, and this time I set up my home network from scratch, using the almost five year old DNS / Alternate DNS server numbers. The issues persisted. A performed a few more factory resets, trying differnet configurations, and I was still having issues. On a whim, I decided to "Get Automatically from ISP" the "Domain Main Server Address". Guess what........I"m BACK IN BUSINESS! :smileyvery-happy:
I, like most others, am still have random disconnects (usually Nest Cam during the late night hours) that are very brief (just a few seconds). I've noticed no random disconnects of any LAN connceted devices, including both the Xbox One X and Xbox One S which are both set to 'Instant On'.
Ultimately my problem was a result of 5 year old 'Domain Main Server Addresses" I was using from the Namebench program. I'm now using / trying some recommended DNS Server Addresses and they seem to be working great! Thanks to all that helped me with troubleshooting this problem.
I hope that anyone having issues like mine might be able to use this information as a reference.
I need to clarify something (unable to edit original post).
Two of the devices are actually connected via LAN : Chamberlain Garage Door / ADT Home Security System. The Nest Thermostats are the two devices that show they are connected (when checking Nest Thermostat) however, the Nest iOS app shows them offline.
**UPDATE**
When I check 'DEVICE MANAGER', it shows the Nest Thermostats connected to the 2.4GHz radio however, the Nest iOS app shows them offline.
I'm beyond baffled as to why the four devices I'm having trouble with worked just fine yesterday. It seems no matter what I do (unplug devices / delete devices / removed reserved IP addresses / ect), they will not connect.
- For the WiFi is smart connect disabled and are they connected directly to the 2.4GHz band? Untick disable IGMP Proxying in WAN Setup also.
Netduma-Fraser wrote:
For the WiFi is smart connect disabled and are they connected directly to the 2.4GHz band? Untick disable IGMP Proxying in WAN Setup also.I have 'Smart Connect' enabled. The devices I'm having issues with all worked just fine up until the modem lost signal for several hours. Once they resolved the issue, that is when I started having issues. The two Nest Thermostats show they are connected to my to my WiFi (when I check the Network Connection on each thermostat). I can see them when I check 'Device Manager' on the XR500. I'm baffled!
