DumaOS not loaded yet!

[3791eidde]

For some reason my router login password stopped working. I had to reset the password and when I logged in I get this message.

DumaOS not loaded yet!

Any idea whats going on?

[3791eidde]

I did a reset, I get the same issue when I try to login. I had this router running for about a year with no issues. All the sudden today I got this issue.

[Netduma-Fraser]

Does this occur for the entire interface i.e. you can't access any page or is it on specific pages it happens? In System Information on the R-App panel options change the number of retries to 5 instead of 3 and then reboot the router please and see if that helps. What is your firmware version?

[3791eidde]

This happens after login. I am unable to go to any pages. I am on the latest firmware. Did a factory reset and there was no updates.

[Hilock]

Hi,

I have the same problem  today. The router works correctly but it's impossible to log in. I have try a downgrade but the pb stay the same.

[Dr_Evil_Genius]

I'm reporting the same issue. Both myself and my friend living across the country logged onto PSN and got the same exact problem.

We used this workaround:

1. http://routerlogin.net/adv_index.htm

2.Administration -> Firmware Update

3. http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip

4. Unpack the .zip file

5. Browse to Image file

6. Upload

This got our XR500s working for now. I hope this helps and I hope this issue gets a permanent solution soon.

[Issuesabundant]

same issue not loading either.

[lr18lr]

Same issue here. Firmware updated two days ago after purchase. Ran fine until this afternoon and now I cant login. There were no changes between working and non working.

[3791eidde]

Thank you for that. 

[Hilock]

---

@Dr_Evil_Genius wrote:

I'm reporting the same issue. Both myself and my friend living across the country logged onto PSN and got the same exact problem.

We used this workaround:

1. http://routerlogin.net/adv_index.htm

2.Administration -> Firmware Update

3. http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.32.zip

4. Unpack the .zip file

5. Browse to Image file

6. Upload

This got our XR500s working for now. I hope this helps and I hope this issue gets a permanent solution soon.

---

Thanks, the problem was solved. I stop the auto update to keep this Firmware

[Netduma-Fraser]

Thank you @Dr_Evil_Genius for that workaround. It seems a few people have experienced this today, I have raised this with our team so we will investigate this ASAP. If you're having issues please follow that workaround.

[ViperGod]

when using http://httprouterlogin.net/adv index.htm
my browser or my XR500 was locked to the DumaOS. I had go
old school typed in its IP address.
So if anyone else has that problem just type or copy and paste

http://192.168.1.1

or

http://192.168.1.1/adv_index.htm

Thank you to @Dr_Evil_Genius for thinking of a workaround.

[ViperGod]

http://routerlogin.net/adv index.htm  (correct)

sorry, I was typing either to fast or thinking to fast.. 

[Netduma-Fraser]

Thanks @ViperGod, I will update my main posts with this information.

[Adem-K28]

I’m having the same issue

[Netduma-Fraser]

Please take a look here for the latest information on this issue: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/Please-read-if-you-re-experiencing-Dum...

[Netduma-Fraser]

We have now fixed the issue, please see here for the fix: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/Fix-for-quot-DumaOS-not-loaded-yet-quo...

[Slurps]

Same issue here. Been scratching my head all day about this, but I'm about to downgrade the firmware myself to resolve the issue as it seems this is a fix according thos this forumn and a few others I checked out.

[Netduma_Jack]

Hi - it should now be fixed actually, so instead of downgrading could you try rebooting your router instead (i.e. turn it off and then back on again). Please let us know if that fixes your problem

[Netduma-Fraser]

Please see the fix I posted above, it should just require you to do a reboot if you're on the current .56 firmware.

[Slurps]

Sorry didn't read the post above me. Restarting router now to try and see if it's all fixed before I downgrade

[Bonkeydave]

I have returned from a business trip to this issue, reboot of router does not fix the issue

[bur]

Same issue.

XR500 with firmware version: V2.3.2.56 running from year without any issue.

Then yesterday 2019 Dec 17 DUMAOS FAILED TO BE LOADED.

Resolved using 

1. http://routerlogin.net/adv_index.htm

2.Administration -> Firmware Update

3.Router Auto Firmware Update -> I Disagree

Hope there is no issue with DUMAS Web service as a lot log available like :

[DumaOS] Ubus object 'com.netdumasoftware.systeminfo' added, attempting to bind pending, Wednesday, December 18, 2019 11:59:55

[Bonkeydave]

2 reboots later and i can now login properly. However now none of the R-Apps will load.

Regardless of being able to log in something is certainly not happy...

[Netduma_Alex]

I would reccomend downloading this firmware: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32

Then go to http://routerlogin.net/adv_index.htm

Go to administration, firmware update, and upload the file you downloaded.

Now you can upgrade back to the current version again.

This was caused by a temporary issue with our servers, apologies.