Hey all, so I've been fighting this issue with my XR500 for about 2 months now. Out of the blue, my desktop would randomly lose connection for a few seconds and then regain connection. As far as I can tell, my wifi is not affected when this happens. My motherboard has two NICs (Intel I219-V and I211) and the disconnects happen on both. I went out recently and grabbed a USB to Ethernet adapter and it's doing the same thing as my onboard NICs so I'm sort of thinking it's the router at this point as I've also tried different ethernet cables, factory resetting the XR500, and doing a clean format of Windows 10 to no avail. When the disconnects happens, Event Viewer records Event ID 27 for my I219-V and this is the XML for it:- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="e1dexpress" /> <EventID Qualifiers="40964">27</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-01-17T19:21:50.423191000Z" /> <EventRecordID>2160</EventRecordID> <Channel>System</Channel> <Computer>DESKTOP-US6G74E</Computer> <Security /> </System> - <EventData> <Data /> <Data>Intel(R) Ethernet Connection (2) I219-V</Data> <Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary> </EventData> </Event>Event viewer isn't recording when the USB ethernet adapter drops the connection, so I can't see what error/XML data that's giving. I'm not sure what else to try at this point as it's really starting to get iritating. I would request a warranty replacement if there's no other things I can try, but I never uploaded my receipt when I bought it from Micro Center and no longer have it, so I have a feeling Netgear would deny that request.

Yeah, same thing after resetting the modem. I'll report back and see if .40 does it.

Slight update. The connection drops every 30 minutes on the dot, same exact seconds and everything. A note in the logs says the internet connection has connected, so now I'm assuming it's network wide instead of just the ethernet ports. Any suggestions? I can't think of anything off-hand.

It's a strange mix of symptoms. I'd suggest that it was an issue between your modem and your router, except that you say WiFi remains unaffected. I notice that all of the ethernet adapters you've used are connected to one computer. Do you have a laptop, tablet or anything that can be connected via ethernet? I would like to know if the problem occurs on this device as well.

Hi Alex, I've confirmed that it does happen to another device, and is actually happening across the network now that I've looked into it. It appears that it may have something to do with the DHCP lease/renew time from my ISP since it happens every 30 minutes on the dot? I've checked across the Netduma forums, and it appears there have been a few cases like mine that have shown up. I've posted over there myself, and got a reply from Frayser who I sent some logs. I can send them to you as well if you would like.

DHCP on the router renews once a day so it shouldn't be causing that to happen every 30 minutes. Try setting a static IP for one of the wired devices, does it still occur on that device every 30 minutes? Also what is your physical setup?

zmon

Guide

Jan 17, 2020

Ethernet randomly disconnects for a few seconds

Hey all, so I've been fighting this issue with my XR500 for about 2 months now. Out of the blue, my desktop would randomly lose connection for a few seconds and then regain connection. As far as I can tell, my wifi is not affected when this happens. My motherboard has two NICs (Intel I219-V and I211) and the disconnects happen on both. I went out recently and grabbed a USB to Ethernet adapter and it's doing the same thing as my onboard NICs so I'm sort of thinking it's the router at this point as I've also tried different ethernet cables, factory resetting the XR500, and doing a clean format of Windows 10 to no avail. When the disconnects happens, Event Viewer records Event ID 27 for my I219-V and this is the XML for it:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="e1dexpress" /> 
  <EventID Qualifiers="40964">27</EventID> 
  <Level>3</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2020-01-17T19:21:50.423191000Z" /> 
  <EventRecordID>2160</EventRecordID> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-US6G74E</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Data>Intel(R) Ethernet Connection (2) I219-V</Data> 
  <Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary> 
  </EventData>
  </Event>

Event viewer isn't recording when the USB ethernet adapter drops the connection, so I can't see what error/XML data that's giving.

I'm not sure what else to try at this point as it's really starting to get iritating. I would request a warranty replacement if there's no other things I can try, but I never uploaded my receipt when I bought it from Micro Center and no longer have it, so I have a feeling Netgear would deny that request.

39 Replies

zmon
Guide
Jan 20, 2020
Slight update. The connection drops every 30 minutes on the dot, same exact seconds and everything. A note in the logs says the internet connection has connected, so now I'm assuming it's network wide instead of just the ethernet ports. Any suggestions? I can't think of anything off-hand.
- Netduma_Alex
  NetDuma Partner
  Jan 21, 2020
  It's a strange mix of symptoms. I'd suggest that it was an issue between your modem and your router, except that you say WiFi remains unaffected. I notice that all of the ethernet adapters you've used are connected to one computer. Do you have a laptop, tablet or anything that can be connected via ethernet? I would like to know if the problem occurs on this device as well.
  - zmon
    Guide
    Jan 21, 2020
    Hi Alex,
    
    I've confirmed that it does happen to another device, and is actually happening across the network now that I've looked into it. It appears that it may have something to do with the DHCP lease/renew time from my ISP since it happens every 30 minutes on the dot? I've checked across the Netduma forums, and it appears there have been a few cases like mine that have shown up. I've posted over there myself, and got a reply from Frayser who I sent some logs. I can send them to you as well if you would like.

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Ethernet randomly disconnects for a few seconds