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Forum Discussion
Failed to obtain IP Address - XR700
Just purchased this today. Random wireless devices will not connect on either the 2.4Ghz band or 5Ghz band. For example - my Samsung S10 will receive a "failed to obtain an IP address" when trying to...
On the devices themselves are they set to connect using default/automatic settings? How far away are the devices and have you tried after a factory reset?
Yes, They are all set to default settings. One device was my cell phone (Galaxy S10) which was maybe a meter away from the router when I tried connecting.
Unfortunately I have no further time to troubleshoot this issue. I'm guessing it's a hardware issue (faulty or otherwise) as it really should not take this much effort for a $500 consumer piece of equiptment to setup (And I actually work in I.T.) so i've gone and returned it to the store.
- Thanks for the information, totally understand, did you get a replacement or just returned it?
Unfortuantely I just returned as they did not have another one in stock.
- Sorry to hear that, we hope you'll consider the router again in future as we think you'll love it once your issue has been resolved.