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Re: Higher Ping after XR500 Installation
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Higher Ping after XR500 Installation
I have had my XR500 router installed for a little over a month now, and I am still unable to find the right settings to lower my ping. My ISP is Charter Spectrum, and I was getting much better ping on Fortnite servers using the generic router that came with the intial install. I was runng about 20-25 nad now am around 45 ping on average. I was hoping that this upgrade would make it better, but it has gotten worse!
Any tips/tricks on the settings would be greatly appreciated!
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Re: Higher Ping after XR500 Installation
First, take a look at the following guides to make sure it's all set up correctly:
QoS: http://support.netduma.com/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos
Geo-Filter: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-...
With QoS and Geo-Filter set up correctly, you should see a marked improvement to ping.
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Re: Higher Ping after XR500 Installation
Hi Alex,
Thanks for the quick response. I have made the adjustments to the settings as stated in both articles you posted, but it doesnt seem to be making much of a difference. Do you have any other suggestions?
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Re: Higher Ping after XR500 Installation
Sounds like you might need to manually prioritize your device. Add your gaming device to the Traffic Prioritization panel under the Games Console profile.
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Re: Higher Ping after XR500 Installation
I have added my device to the traffic prioritization. This did not seem to have much effect on the outcome. I also truned off share excess bandwidth in hopes that it will help. Do you think this might work?
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Re: Higher Ping after XR500 Installation
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Re: Higher Ping after XR500 Installation
All of my wireless devices are connected to the XR500. I am currently using in game ping as the measurement tool as the ping measurements on DumaOs dont load during gameplay for whatever reason. I keep the browser open and check during games to see what the ping is doing, but there is never any data populated. Currently, I am playing Fortnite, not sure if that makes a difference.
Thanks in advance for all of your help!
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Re: Higher Ping after XR500 Installation
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Re: Higher Ping after XR500 Installation
I have disabled auto ping, but a mstill not able to get a reading through DumaOs. Are their any other ways that I can try to measure ping?
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Re: Higher Ping after XR500 Installation
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Re: Higher Ping after XR500 Installation
I cannot get the ping secton to load doing any of the options we have gone through. Is there a way for support to remote into my computer to check the settings? I would greatly appreciate it!
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Re: Higher Ping after XR500 Installation
Also how is your ISP router connected to the XR? Modem, bridge mode or using the DMZ? Do you have an Open NAT?
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Re: Higher Ping after XR500 Installation
Currently, I am only playing Fortnite. My XR500 is connected directly do the modem. I am not currently using the ISP router that was originally installed.
I am not sure if I have an open NAT. I have adjusted the settings based on your previous reply. I will update once I try it out.
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Re: Higher Ping after XR500 Installation
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Re: Higher Ping after XR500 Installation
Played a few games and the ping issue does not seem to be fixed. Attached is a screenshot of what my DumaOs looks like while in a Fortnite Game.
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Re: Higher Ping after XR500 Installation
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Re: Higher Ping after XR500 Installation
I would suggest:
- Go to Device Manager
- Change your PC's device type to Xbox or PlayStation (doesn't matter which one)
- Go back to Geo-Filter
- Remove your PC from the Devices panel
- Add it to the Devices panel again
- Now try playing a game
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Re: Higher Ping after XR500 Installation
This seems to allow for my device to ping the server and other players. My only question is, I have players in my party that are located in cities within my geo-filter, but it is showing them as outside of the range, in different states.
I am not familiar with how this works, just throught it was odd. Also, i have been unable to adjust the settings to help with the high ping I have been experiencing. Thank you both for the continued support.
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Re: Higher Ping after XR500 Installation
What servers are you connecting to in relation to your location? Have you selected the correct region in the game as well?
70% is a starting point for QoS and it isn't always optimal for everyone. Follow this guide while saturating your connection with downloads, streams etc and change your Anti-Bufferbloat percentages until you find what lowers your ping/keeps it as stable as possible: http://support.netduma.com/support/solutions/articles/16000074717-how-to-test-your-internet-ping
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Re: Higher Ping after XR500 Installation
Thank you, I will make sure to add them to the allow list on the geo-filter.
Currently, I am gettign connection to the server in Virginia, exclusively. I live in Michigan, but when I set my geo-filter on filtering mode to get the Ohio server only for the game, I can never connect to the server. I am making sure that I am connected to the correct server in game as well. (Fortnite server and settings)
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Re: Higher Ping after XR500 Installation
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