Higher Ping

[JasonN]

Hi rogeranthony,

I'm glad support found a work around for you and that you are up and running. :]

Please let us know if you need anything else.

- Jason N

[Jreal]

And exactly how do I do that? My last router was the R1 and I gave that to my friend. How can this issue be resolved?

[Netduma-Fraser]

Not sure what you're referring to but you can upgrade to the latest version here: https://kb.netgear.com/000055520/How-to-safely-update-your-XR500-Nighthawk-Pro-Gaming-Router-to-firm...