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I cant block a connection on my XR500

Tazzybakes
Guide

I cant block a connection on my XR500

Hi team Duma and all

 

I need your help please as i cant block a device on my router . please see screen shots , mCapture1.PNGCapture2.PNG

thanks a million !!!!

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 19

Accepted Solutions
Tazzybakes
Guide

Re: I cant block a connection on my XR500

Mornings Guys 

 

This seems to be resolved , after the pasword change that connection cant get bandwidth after being blocked but I promise i did see that connectin draw data initially.

 

But all in all thank you for the amazing service , you guys rock !!!

 

@Netduma-Fraser @Netduma-Liam 

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Message 18 of 19

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Tazzybakes
Guide

Re: I cant block a connection on my XR500

Capture1.PNGCapture2.PNG

Message 2 of 19
Netduma-Liam
NetDuma Partner

Re: I cant block a connection on my XR500

Thanks for posting, I'm unable to see your first screenshot as yet, are you able to attach it as a file instead? 

Could you also please let me know which version of DumaOS you're running?

 

Message 3 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

Thanks so much for your reply @Netduma-Liam im working on uploading the screenshot for you now !!!!Capture1.PNG

Model: XR500|Nighthawk Pro Gaming Router
Message 4 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

 
Message 5 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

thank you and here is the firmware details thanks so much !!!

Message 6 of 19
Netduma-Liam
NetDuma Partner

Re: I cant block a connection on my XR500

Do you what that device is? Given that there's an 'unblock' button and the device is showing as a different colour in your device manager, that would suggest that it has been succesfully blocked. What evidence have you seen that's it is not blocked, is it still able to access the internet?

Message 7 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

Hi Liam

all I could see was the macaddress , there is about 40 odd family connections so I cant go check individually but what was strange is that connection even though blocked was using bandwidth , I have since then changed the password and see that this device is trying to connect but no bandwidth is being used it , also what weird is that as per screenshot this device had one macaddress and miltiple IPs , i thought it was a device connected to the extender but i can literally see all the devices that connect to the wifi extender , thanks again for your time @Netduma-Liam 

Message 8 of 19
Netduma-Fraser
NetDuma Partner

Re: I cant block a connection on my XR500

It could be the extender itself, is that connected via 2.4GHz?
Message 9 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

i can actually see the extender and its mac address, connected to 5ghz

Thanks Liam and Frasier

 

@Netduma-Fraser @Netduma-Liam 

Message 10 of 19
Netduma-Fraser
NetDuma Partner

Re: I cant block a connection on my XR500

Use https://macvendorlookup.com/ to input the unknown device MAC address in, this may help to narrow down what the device is
Message 11 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

Hi Guys , no luck with that (no vendor) but yesterday that connection was present but not actually consuming bandwidth (after i had changed the password) , so this morning it was actually disconnected and i deleted , but i mean is there a way maybe the duma os can block by macaddress maybe , this is pretty weird this scenario 

 

@Netduma-Fraser @Netduma-Liam 

Message 12 of 19
Netduma-Liam
NetDuma Partner

Re: I cant block a connection on my XR500

Currently Device Manager does actually use the MAC address to block a device. What was the reason for blocking the device originally, because it was an unknown device to you?

Message 13 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

Hi Guys

 

ok so MAC cant be blocked 

The original reason for blocking is that I couldnt confirm who this MAC belongs to on the property

but 2 days ago I blocked it but then it was still using bandwidth like 12MB/s but it didnt block 

Then I reset the password and I see that it is connected but no bandwidth usage as of yet and it is blocked

So like now Im just monitoring it to see if this blocked MAC starts consuming data again.

Capture6.PNG

The connection name I changed to UNKOWN ISSUE as in pic attached 

 

May we leave this thread open for 2 days for monitoring purposes please.

No IPs currently show up on MAC address

Thanks again Gents !!

Tazz

 

@Netduma-Liam @Netduma-Fraser 

Message 14 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

 
Message 15 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

apologies , i read wrong , as u have stated the mac address is used for blocking 

Message 16 of 19
Netduma-Fraser
NetDuma Partner

Re: I cant block a connection on my XR500

I wonder if some of your devices are using MAC ranzomization, disable this option on the applicable devices and see if once you delete it that it stays gone:

Windows 10: https://support.boingo.com/s/article/How-to-Disable-MAC-Randomization-in-Windows-10
iPhone/iPad: https://www.getdroidtips.com/disable-private-wifi-iphone/
Message 17 of 19
Tazzybakes
Guide

Re: I cant block a connection on my XR500

Mornings Guys 

 

This seems to be resolved , after the pasword change that connection cant get bandwidth after being blocked but I promise i did see that connectin draw data initially.

 

But all in all thank you for the amazing service , you guys rock !!!

 

@Netduma-Fraser @Netduma-Liam 

Message 18 of 19
Netduma-Liam
NetDuma Partner

Re: I cant block a connection on my XR500

That's great to hear, let us know if you need anything else!

Message 19 of 19
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