Re: I don't have hybrid vpn

EnVy_Hype · ‎2019-01-07

I have recently upgraded to the the latest firmware. I live in China and I waited so long for the newest features. I am running the latest software, I have ping assist and auto ping. It doesn't have hybrid VPN. I need help asap. I am running on the XR500 V2.3.2.40

FURRYe38 · ‎2019-01-07

Hybrid VPN is selectable between Network Montor and System Information:

Enable

Block Traffic If VPN Disconnects

VPN SETUP

Information

Logs

Provider	N/A
Username	N/A
Country	N/A
City	N/A
Protocol	N/A
Status	No VPN configured

Netduma-Fraser · ‎2019-01-08

It may be that due to your location it has been disabled, instead you should have the option to use a specific Chinese gaming VPN in the Settings

EnVy_Hype · ‎2019-01-08

I can't see it, and I don't have it.

EnVy_Hype · ‎2019-01-08

I just can't see it and is not in my options.

FURRYe38 · ‎2019-01-09

I would try this, download the v40 FW again from the support site. Use IE11 or FF browser to re-load the FW file. Let the process complete. Log in and go to Advanced Settings/Backup. Select Erase do to a full factory reset.

Clear ALL browser caches. Then exit the browser.

Relaunch the browser and walk thru the setup wizard. After it completes, do you see HyridVPN in the routers menu?

@EnVy_Hype wrote:
I just can't see it and is not in my options.

Netduma-Fraser · ‎2019-01-09

Hype can you take a screenshot of your interface please on the Settings page

EnVy_Hype · ‎2019-01-09

Screenshots

EnVy_Hype · ‎2019-01-09

I already tried this and it also didn't work 😞

EnVy_Hype · ‎2019-01-09

This person also lives in china and is having issues. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-missing-Hybrid-VPN-with-latest-f...

EnVy_Hype · ‎2019-01-09

@Netduma-Fraser wrote:
Hype can you take a screenshot of your interface please on the Settings page

FURRYe38 · ‎2019-01-10

could it be that VPN is not supported in China?

Netduma-Fraser · ‎2019-01-10

I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

EnVy_Hype · ‎2019-01-10

It has vpn service but I had it in all previous versions and no vpn client.

@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

EnVy_Hype · ‎2019-01-10

I am not sure. Netgear should at least inform us about this issue in China before buying this product.

@FURRYe38 wrote:

could it be that VPN is not supported in China?

EnVy_Hype · ‎2019-01-10

@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

When I also reset the router it doesn't show hybrid vpn.

EnVy_Hype · ‎2019-01-10

@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

Netduma-Fraser · ‎2019-01-11

So you're saying that Funjsq screenshot is only a service and not a client to VPN the router?

EnVy_Hype · ‎2019-01-12

It is not a vpn. It improves your ping connection.

@Netduma-Fraser wrote:
So you're saying that Funjsq screenshot is only a service and not a client to VPN the router?

Netduma-Fraser · ‎2019-01-13

Okay, I understand. Unfortunately due to regulations that's all Netgear are able to provide for China

shijinying · ‎2019-05-07

I see Netgear's point, VPNs are a big grey area in China and Netgear wont want any trouble by offering its Hybrid VPN feature. The only way around this problem I see is running the VPN separately instead on Netgear.There are alot of vpn for china available.