Reply

I don't have hybrid vpn

EnVy_Hype
Aspirant

I don't have hybrid vpn

I have recently upgraded to the the latest firmware. I live in China and I waited so long for the newest features. I am running the latest software, I have ping assist and auto ping. It doesn't have hybrid VPN. I need help asap. I am running on the XR500 V2.3.2.40
Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 21
FURRYe38
Guru

Re: I don't have hybrid vpn

Hybrid VPN is selectable between Network Montor and System Information:

 
 
Enable
 
Block Traffic If VPN Disconnects
VPN SETUP
 
Information
Logs
Provider N/A
Username N/A
Country N/A
City N/A
Protocol N/A
Status No VPN configured
My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 2 of 21
Netduma-Fraser
NetDuma Partner

Re: I don't have hybrid vpn

It may be that due to your location it has been disabled, instead you should have the option to use a specific Chinese gaming VPN in the Settings
Message 3 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

I can't see it, and I don't have it.
Model: XR500| Nighthawk Pro Gaming Router
Message 4 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

I just can't see it and is not in my options.
Model: XR500| Nighthawk Pro Gaming Router
Message 5 of 21
FURRYe38
Guru

Re: I don't have hybrid vpn

I would try this, download the v40 FW again from the support site. Use IE11 or FF browser to re-load the FW file. Let the process complete. Log in and go to Advanced Settings/Backup. Select Erase do to a full factory reset. 

 

Clear ALL browser caches. Then exit the browser. 

Relaunch the browser and walk thru the setup wizard. After it completes, do you see HyridVPN in the routers menu? 


@EnVy_Hype wrote:
I just can't see it and is not in my options.

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 6 of 21
Netduma-Fraser
NetDuma Partner

Re: I don't have hybrid vpn

Hype can you take a screenshot of your interface please on the Settings page
Message 7 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

Screenshots

Model: XR500| Nighthawk Pro Gaming Router
Message 8 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

I already tried this and it also didn't work Smiley Sad

Message 9 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

Message 10 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

Screen Shot 2019-01-10 at 09.51.50.pngScreen Shot 2019-01-10 at 09.52.16.png


@Netduma-Fraser wrote:
Hype can you take a screenshot of your interface please on the Settings page

 

Model: XR500| Nighthawk Pro Gaming Router
Message 11 of 21
FURRYe38
Guru

Re: I don't have hybrid vpn

could it be that VPN is not supported in China? 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 12 of 21
Netduma-Fraser
NetDuma Partner

Re: I don't have hybrid vpn

I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings
Message 13 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

It has vpn service but I had it in all previous versions and no vpn client. 


@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

Screen Shot 2019-01-11 at 10.12.47.png


@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

 

Model: XR500| Nighthawk Pro Gaming Router
Message 14 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

I am not sure. Netgear should at least inform us about this issue in China before buying this product.


@FURRYe38 wrote:

could it be that VPN is not supported in China? 


 

Model: XR500| Nighthawk Pro Gaming Router
Message 15 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

Screen Shot 2019-01-10 at 17.01.06.png


@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

When I also reset the router it doesn't show hybrid vpn.

Message 16 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn


@Netduma-Fraser wrote:
I believe it's triggered by the interface language, change it to your native language, does the Chinese VPN appear in settings then? Also didn't see a screenshot of settings

Screen Shot 2019-01-11 at 14.02.04.png

Message 17 of 21
Netduma-Fraser
NetDuma Partner

Re: I don't have hybrid vpn

So you're saying that Funjsq screenshot is only a service and not a client to VPN the router?
Message 18 of 21
EnVy_Hype
Aspirant

Re: I don't have hybrid vpn

It is not a vpn. It improves your ping connection. 


@Netduma-Fraser wrote:
So you're saying that Funjsq screenshot is only a service and not a client to VPN the router?

 

Message 19 of 21
Netduma-Fraser
NetDuma Partner

Re: I don't have hybrid vpn

Okay, I understand. Unfortunately due to regulations that's all Netgear are able to provide for China
Message 20 of 21
shijinying
Initiate

Re: I don't have hybrid vpn

I see Netgear's point, VPNs are a big grey area in China and Netgear wont want any trouble by offering its Hybrid VPN feature. The only way around this problem I see is running the VPN separately instead on Netgear.There are alot of vpn for china available.

Message 21 of 21
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