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Orbi WiFi 7 RBE973
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I need help with my XR450

Franklyn-Turner
Apprentice

I need help with my XR450

Okay so everytime i get into my routor i get this error and have no clue how yo fix it any help would be great thanks 🙂

Unable to load: http://routerlogin.com/apps/com.netdumasoftware.systeminfo/desktop/network-status.js?v=2.1.3.18&lang...

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 17
FURRYe38
Guru

Re: I need help with my XR450

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What browser are you using? 

 

Has a factory reset and setup from scratch been performed since last update?

Message 2 of 17
Netduma-Fraser
NetDuma Partner

Re: I need help with my XR450

As above would recommend holding the reset button down for 30 seconds, releasing, waiting 1-2 minutes then attempt to access the interface and go through the wizard again.
Message 3 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

ii have tried all of those things the error still comes up from time to time and i get a white :frowning: and im on chrome I've used edge to and same thing happens and no i don't have an ad blocker or anything like that so im not sure what's going on i have had this router for like 2 years now never had this happened and resting it to default is not an option for me i have way to many servers port forwarded.


@Netduma-Fraser wrote:
As above would recommend holding the reset button down for 30 seconds, releasing, waiting 1-2 minutes then attempt to access the interface and go through the wizard again.

 

Message 4 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

i also get this
 

You may not be connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again.

but i am online and internet is working fine but other than idk.

Message 5 of 17
Netduma-Fraser
NetDuma Partner

Re: I need help with my XR450

Could you provide a screenshot of what you're seeing please? Can you access via the LAN IP please, what happens then?
Message 6 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

Look at this like what even

Message 7 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

Here is the error screen i get aswell.

Message 8 of 17
Netduma-Fraser
NetDuma Partner

Re: I need help with my XR450

What device are you trying to access the router on? Have you tried to change the theme at all?
Message 9 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

Nope i havent changed any of that idk how to.

Message 10 of 17
Netduma-Fraser
NetDuma Partner

Re: I need help with my XR450

What device are you using and are you using Adblockers?
Message 11 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

My Gameing desktop and my latop ive tried and both have the same result.

Message 12 of 17
Netduma-Fraser
NetDuma Partner

Re: I need help with my XR450

Are accessing via HTTPS at all? If so use HTTP. Is there a difference if you access using the LAN IP vs routerlogin.net or vice versa?
Message 13 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

it dosent let me change it and ive tried to use the login and the IP same thing.

Message 14 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

So i just rest my router to default settings and now im getting even more errors i don't understand i need help idk why this just started happing out of nowhere :frowning:

Model: XR500|Nighthawk Pro Gaming Router
Message 15 of 17
Franklyn-Turner
Apprentice

Re: I need help with my XR450

Uncaught ReferenceError: sampler_create is not defined 
is one of the new erros

Message 16 of 17
Netduma-Fraser
NetDuma Partner

Re: I need help with my XR450

Could you go to the System Information page and post a screenshot of the System Info panel please?
Message 17 of 17
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