Info about XR500

[Pat1977]

I BOUGHT A XR500 ROUTER OF EBAY AND THE S/N IS REGISTERED UNDER SOMEONE ELSE EMAIL ADDRESS WHAT CAN I DO it's said contact Netgear support so I sent an email and it also says am in West coast usa but actually live in UK

[Netduma-Fraser · Accepted solution]

We don't recommend accessing the interface via a mobile device as it's not optimised for that. Connect using a PC if possible try routerlogin.net if that doesn't work then use the IP address which is 192.168.1.1, can you access the interface then? What exactly did you change before the issue occurred?

[Netduma-Fraser]

Hi Pat, I don't work for Netgear specifically so I may be giving incorrect advice, however I would imagine that because it is a used device the warranty does not apply any more. What says West Coast - the region in the router settings? @Christian_R can you help?

[Christian_R]

Hello Pat1977 - I'd be happy to assist with support getting in contact with you. Please send me a message with your serial number, email address, and proof of purchase. 

~Christian 

[Pat1977]

Yeh the region where the radar shows what's around you and I don't know how to change it

[Pat1977]

Hi I've had an email saying it's registered under my name now from netgear but I am one of them that's abit what you call it I can do so much with stuff but my region is showing on the radar that it's in West cost usa when am in the UK lol and I don't know how to sort it

[Netduma_Jack]

I think you're referring to the Geo-Filter there. Don't worry, that's just the default starting position. Click the little pin icon and then click on the map where you want to move it to.

There's a full setup guide here to help you: http://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-g...

[Pat1977]

Hi I did the set up and now it won't let me connect to the router even when I did what it asked now I don't know what to do I've even tried to reset it and still the same

[Netduma-Fraser · Accepted solution]

We don't recommend accessing the interface via a mobile device as it's not optimised for that. Connect using a PC if possible try routerlogin.net if that doesn't work then use the IP address which is 192.168.1.1, can you access the interface then? What exactly did you change before the issue occurred?

[schumaku]

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@Pat1977 wrote:
I BOUGHT A XR500 ROUTER OF EBAY AND THE S/N IS REGISTERED UNDER SOMEONE ELSE EMAIL ADDRESS WHAT CAN I DO it's said contact Netgear support so I sent an email and it also says am in West coast usa but actually live in UK

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Many problems in one post...

1. There is no email support.
2. Who says you are in west coast USA?
3. The correct support channel isn't available if you can't register your new (refurbished? pre-used?) device - that would by via https://my.netgear.com/
4. If you are in the UK and bought of eBay, what does the product label on the router (and/or the box) say ... XR500-100NAS or XR500-100EUS?
5. A North-American (FCC/Canada) model can't be re-configured to match UK/European wireless legislation, connection issues are predictable, sophisticated clients like mobiles might not see your wireless signal on some channels.

As @Netduma-Fraser said, Netgear can help with re-association for refurbished units.

[Pat1977]

Thanks for the info and help I've connected now and sorry I've not seen your replys to me before now as I was Ill and couldn't move much
Thanks for all the help from everyone it's been well appreciated

[Pat1977]

Hi it was the geo-filter that said I was in wect coast usa and I didn't know how to change it until someone told me
Thanks for your reply

[Netduma_Jack]

You're welcome 🙂