× Attn: Nighthawk Pro Gaming members, we have recently released firmware to address a critical security vulnerability. For more information click here. .
× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973
Reply

Internet Down Nighthawk XR500

jesma
Aspirant

Internet Down Nighthawk XR500

Hello all, I write to you with troubles. Our Nighthawk XR500 suddenly just doesn't work anymore. The internet light just flashes orange. We reset the modem and the router several times. I even did a factory reset on the router and it seemed to work again... for a few hours that is. Same issue. I don't really even trust it anymore. Any chances you had a similar problem?

Message 1 of 3
Netduma-Fraser
NetDuma Partner

Re: Internet Down Nighthawk XR500

When you don't get internet do you still have access to the interface? If so could you get the logs from the System Information page when it happens please?
Message 2 of 3
FURRYe38
Guru

Re: Internet Down Nighthawk XR500

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 


@jesma wrote:

Hello all, I write to you with troubles. Our Nighthawk XR500 suddenly just doesn't work anymore. The internet light just flashes orange. We reset the modem and the router several times. I even did a factory reset on the router and it seemed to work again... for a few hours that is. Same issue. I don't really even trust it anymore. Any chances you had a similar problem?


 

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 887 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi 770 Series