Internet May Not Be Working

Question

Just purchased the XR500 through Amazon, got it configured.&nbsp; Wired devices are working great, however some wireless devices such as the Amazon Fire TV and my Dell Inspiron 5970 (2015 model year) laptop will not see the 5G band.&nbsp; Additionally, none of our Samsung Phones which were working fine on the previous Netgear R7000 router, no longer work on the XR500. They receive an IP address but can't get online.&nbsp; I've reset the phones and firmware, that hasn't worked.&nbsp; The XR500 has the latest firmware update but the issue remains... Is there a fix to this?&nbsp; Is this similar to what has happened with the Orbi devices?

Netduma-Fraser · Answer

Hi Dartanion, I've posted an answer in the first topic you made: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/Internet-May-Not-Be-Working-error-message-with-Galaxy-S6-S7-and/m-p/1510012#M324

FURRYe38 · Answer

Might disable any Beamforming and MIMO features as well.&nbsp;

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Internet May Not Be Working

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