Invalid Serial Number for plex and amazon cloud

[Pablo_Chirinos]

Hi, just wondering how to get my compliment Plex pass with the purchase of my new nighthawk xr700. When clicking on the "click here" I get invalid serial number.

Thanks in advance

[Netduma-Fraser]

Hi Pablo, if the router is completely new (if bought second hand it may have been used), then I would recommend contacting Netgear support directly as they'd need to generate a new number for you to use.

[Pablo_Chirinos]

Its new... Thank u

[Altsai]

You may contact NTGR support team with your S/N# so that your unit will be granted to assign the promotion code accordingly. 

by the way, I think the promotion code won't be able to be used for plex pass.