Issue and Fix: Netgear XR500: VPN package drops

[TonVanOostveen]

To help anyone with VPN issues with the XR500.
I noticed connection drops in my companies chat client and other connection instability using VPN connection.
My XR500 which I have set up as wifi router behind my ISP (Internet Provider) modem (with LAN cable connection) does all the Wifi and LAN, the ISP modem, just the modem.
When I used XR500 Wifi or LAN cable the VPN instability remaind, only when I plugged the LAN cable in my ISP modem the VPN line was stable.
To troubleshoot I used a simple ping command on my companies network to my laptopclient (which was connected over my companies VPN).
I noticed a +/- 30% of package drops.
The fix is to disable the QoS feature and no more package drops!

Still love the XR500, great Wifi and great setup/user interface and options. But in this Corona homework era I needed VPN most, so I hop[e this can help others troubleshooting this issue.

[michaelkenward · Accepted solution]

This might be more useful in the appropriate bit of this community.

Nighthawk Pro Gaming Routers - NETGEAR Communities

[michaelkenward · Accepted solution]

This might be more useful in the appropriate bit of this community.

Nighthawk Pro Gaming Routers - NETGEAR Communities

[TonVanOostveen]

Ok. Fine with me.
I can't find an option to move this, can you move this to the right place?

Regards,
Ton

[Netduma-Fraser]

Thank you for the report, this is something we are aware of and will be fixing.

[TonVanOostveen]

Just to be sure 😉
It is a (software) VPN client program on my laptop to connect to my companies network where package/connection drops happened with/in the VPN session.
It is _not_ about configuring a VPN on the XR500 for all my internet traffic (I don use that).

Regards,

Ton

[Netduma-Fraser]

Thanks for clarifying, that's what we understand the issue to be with so glad we're on the same page. I'm hopeful we'll get that sorted in one of the beta builds.