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Aspirant

Issues with Hearthstone disconnections on iPad Air 2

Hi,

 

This has happened multiple times now since I got this router.  I never had a problem with my old router.  When playing Hearthstone on my iPad Air 2 connected to the WiFi, randomly every several minutes or so, the game briefly disconnects from the server and then has to resume which takes 15-20 seconds.  This is extremely annoying for gameplay.  I can't really do much to troubleshoot since... it's an iPad.  My signal strength shows as a solid 3/3.  Note I have 2.4 GHz disabled on the router and am only using 5 GHz.

 

Thanks,

Jeff

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 10
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NetDuma Partner

Re: Issues with Hearthstone disconnections on iPad Air 2

Hi Jeff, I think 5Ghz may be the problem. It is more unreliable than 2.4Ghz. If you have to game via WiFi I would always recommend 2.4Ghz. So enable that and use that to play and see if you get the same issue.
Message 2 of 10
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Luminary

Re: Issues with Hearthstone disconnections on iPad Air 2

WMM is only available on 2.4Ghz. Why doesn't the 5Ghz have WMM also?

Message 3 of 10
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NetDuma Partner

Re: Issues with Hearthstone disconnections on iPad Air 2

You don't need high bandwidth for gaming so either would have the speeds capable. The auto channel would switch depending on the interference in the area, 5Ghz doesn't have auto channel.

I'm unaware about WMM for 5Ghz, it's a standard Netgear setting and we haven't touched that, to get clarification I'd suggest asking Netgear support.
Message 4 of 10
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Aspirant

Re: Issues with Hearthstone disconnections on iPad Air 2

WMM for 5ghz was already enabled in Advanced Wireless settings.

 

Thanks for the replies all.  Would rather not enable 2.4ghz when none of my devices need it and I get a good signal strength with 5ghz.

 

Jeff

Message 5 of 10
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NetDuma Partner

Re: Issues with Hearthstone disconnections on iPad Air 2

I would suggest trying it just to troubleshoot, you can always disable it again.

Do you have your iPad selected on the Geo-Filter? If so change to Spectating Mode or remove it, does that resolve the issue?
Message 6 of 10
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Aspirant

Re: Issues with Hearthstone disconnections on iPad Air 2

I have not used the Geo Filter at all.  No devices are added to it.

Message 7 of 10
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NetDuma Partner

Re: Issues with Hearthstone disconnections on iPad Air 2

Just to confirm, I am assuming you have Smart Connect disabled? With Beamforming & MU-MIMO enabled in Advanced Wireless Settings?
Message 8 of 10
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Aspirant

Re: Issues with Hearthstone disconnections on iPad Air 2

All of that is correct.  Took me a few minutes to find the Smart Connect setting -- but yes, it is grayed out and disabled because my 2.4ghz radio is off.

 

I am willing to try the 2.4ghz on my iPad to see if that works better in Hearthstone, can't right this moment though.

Message 9 of 10
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NetDuma Partner

Re: Issues with Hearthstone disconnections on iPad Air 2

Okay do let us know. I can't think of any specific reason you'd be experiencing it that often. I'd use a WiFi analyser as well and see if there is any congestion on the channel you were using and change it if needed.
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