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Forum Discussion
Losing Ethernet connection - But Wifi is ok
Hi, I am losing internet connection, on wired equipment by ethernet on 2 computers and 2 consoles (PS4 Pro and Xbox One X). However I still have Wi-Fi as my Phone and Printer still works. The ...
Hi Gaz - replied to you on our own forum, but here’s a copy and paste of it here in case you check this first:
Sorry to hear of these drops.
Could you first of all make sure you are on the latest version by checking if a firmware update is available in Settings
Then, could you factory reset set your router in Settings > Administration > Backup Settings, then just click erase
Finally, if you have IPv6 enabled, please could you disable it.
Let us know how you get on. Thanks.
Sorry to hear of these drops.
Could you first of all make sure you are on the latest version by checking if a firmware update is available in Settings
Then, could you factory reset set your router in Settings > Administration > Backup Settings, then just click erase
Finally, if you have IPv6 enabled, please could you disable it.
Let us know how you get on. Thanks.