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NIGHTHAWK XR 500 XBOX ONE

NINA73
Aspirant

NIGHTHAWK XR 500 XBOX ONE

Hi 

Just after getting the Nighthawk XR500 and trying to set it up for all our consoles. PS5 set up fine and is downloaded no problem, Xbox one will connect but not download anything 

PS4 will not connect at all.

Probably something simple I need to do but unsure of how to solve it any advice appreciated.

Also trying to set up the amazon echo and cannot either it keeps stating password incorrect if anyone has come accross this issue and were able to resolve it?

Thanks 

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 10
Netduma-Liam
NetDuma Partner

Re: NIGHTHAWK XR 500 XBOX ONE

Thanks for posting!

How are the consoles connected? Via wired or wireless?

Are the problematic consoles showing up in Device Manager on DumaOS?

Are any other network devices struggling to get connected besides the Echo?

Have you double check the password listed in the DumaOS Network Settings is the same as the one you're entering in the Echo setup?

Message 2 of 10
NINA73
Aspirant

Re: NIGHTHAWK XR 500 XBOX ONE

PS5 is wired others wireless, yes all showing up on the device manager, all phones and other devices are connecting no problem echo just wont connect and the xbox one will not download games etc we were able to stream netflix but not download games . 

 

Message 3 of 10
Netduma-Liam
NetDuma Partner

Re: NIGHTHAWK XR 500 XBOX ONE

That's interesting, have you made any changes to the Wireless settings on the XR500? Do you have Smart Connect enabled or are the 2.4 and 5GHz networks seperated?

Message 4 of 10
NINA73
Aspirant

Re: NIGHTHAWK XR 500 XBOX ONE

smart connect is enabled, 

Message 5 of 10
Netduma-Fraser
NetDuma Partner

Re: NIGHTHAWK XR 500 XBOX ONE

Disable Smart Connect and try connecting them manually to 2.4GHz and see if it works please. Do the consoles complete a network settings test successfully?
Message 6 of 10
NINA73
Aspirant

Re: NIGHTHAWK XR 500 XBOX ONE

the xbox does the test fine but does not give a download speed but states connected to xbox live the ps4 will not run the whole network test connection it fails early on I iwll run again and get the exact problem area with it

and we tried with the net gear 5g with the echo device will try with the 2.4  and let you know thanks for help


@Netduma-Fraser wrote:
Disable Smart Connect and try connecting them manually to 2.4GHz and see if it works please. Do the consoles complete a network settings test successfully?

 

Message 7 of 10
Netduma-Fraser
NetDuma Partner

Re: NIGHTHAWK XR 500 XBOX ONE

Are you trying to connect them with manual network settings or leaving it as automatic?
Message 8 of 10
NINA73
Aspirant

Re: NIGHTHAWK XR 500 XBOX ONE

Leaving it automatic 

Message 9 of 10
Netduma-Fraser
NetDuma Partner

Re: NIGHTHAWK XR 500 XBOX ONE

Any luck with 2.4GHz?
Message 10 of 10
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