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Re: Need help with XR500 double NAT on Xbox One
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Hello, I installed my XR500 today, before I was using an AC1900 which had open NAT, however I now have double NAT at Strict. What questions should I ask my internet service provider and what settings should I use?
I already went to settings>WAN Setup>NAT Filtering>Open. My new router connects to a PoE Adaptor.
I managed to get the AC1900 to Open NAT but that was years ago and I forgot the process I took to get there.
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I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.
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Re: Need help with XR500 double NAT on Xbox One
Please also do this:
1. Make sure UPNP is enabled (go to >Settings >Advanced Settings >UPNP)
2. Go to Port Forwarding ( >Settings >Advanced Settings >UPNP) and delete any manual port forwarding rules you added.
You should then be good to go!
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Re: Need help with XR500 double NAT on Xbox One
Does that mean I have to called my ISP and ask them to set it to modem or bridge mode? There's no way on my end to manually configure it.
The two other suggestions are default settings already.
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Re: Need help with XR500 double NAT on Xbox One
Usually you can connect to your modem quite easily. I can help you do this.
On the XR500 UI, please go to System Information. On the Internet Status Panel (bottom left), what does it say your WAN IP is?
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Re: Need help with XR500 double NAT on Xbox One
Login there (there should be admin details on a label fixed to the physical modem). From there, you should be able to find an option to turn the modem into 'modem mode' or bridge mode.
If you can't do this, please let me know the make and model of your modem. Thanks
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Re: Need help with XR500 double NAT on Xbox One
Make sure to reboot the Xbox if it hasn't yet with the new router.
Nat Filtering can stay strict and still provide Open Nat. UPNP should be active.
I have Multiple Xbox One's running with open Nat with just the default settings.
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Re: Need help with XR500 double NAT on Xbox One
I tried both, none worked. The modem is on the roof, I connect my ethernet cord from the router to a PoE Adaptor model no. mpse-4803 in the DATA port and a ethernet cord connects from the PoE port to the dish on the roof which I believe the technicians told me is where the modem is too.
I already did a hard reset on my xbox one x, I held the button down for 30 seconds, then unplugged it and waited a little more before I plugged it back in.
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Re: Need help with XR500 double NAT on Xbox One
At this stage I recommend you contact Netgear’s official support directly as they’re very experienced with this. It’s 24/7 live support. https://www.netgear.com/support/contact.aspx
Let us know how you get on!
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Re: Need help with XR500 double NAT on Xbox One
okay, thank you for the help.
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I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.
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Re: Need help with XR500 double NAT on Xbox One
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Re: Need help with XR500 double NAT on Xbox One
Correction: The reason I could not do this myself is because I'm not allowed access to my modem* which is located on the roof of my house. The modem I use is a green packet.
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