× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Darkatek7
Aspirant

Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Hello There,

 

I have the following problem. When i backup my DumaOS Settings the "NETGEAR_XR1000.cfg" is only 23 KB big instead of an actual config backup file. 

Darkatek7_0-1671090042332.png

Darkatek7_1-1671090053763.png

 

 

When restoring the file, it only reverts my Router to default settings. I really need help with this because I needed to fully configure everythingtwice now because for some reasons the Router lost its config after reboot.

 

Thanks a lot

Message 1 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

What browser are you using? Happens with other browsers?

 

Message 2 of 18
Darkatek7
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Chrome and Brave (Laptop)

Brave (iPhone)

Message 3 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Try MS Edge or FireFox on a PC?

Message 4 of 18
Darkatek7
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

No luck either...

Message 5 of 18
Darkatek7
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Is there a way to check if the config file is corrupt etc on the router or using ssh?

Message 6 of 18
Darkatek7
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

When trying to backup the default config of my router i get an 123kb file. So I guess something always breaks my config file for some reason?

Message 7 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

This happen on a different PC as well?

 

Can you factory reset and setup from scratch, then try to save off a new backup config to file? 

 

 

Message 8 of 18
Darkatek7
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Tried both on my Laptoo and my PC.

I tried starting from scratch 2 times now. Something keeps messing up my config when i start with my Configuration I guess.
Message 9 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

What FW version is loaded on the router?

 

I'll check my XR router after work today and see if I get the same thing...

Message 10 of 18
Darkatek7
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

XR1000 1.0.0.64_1.0.49 is the Firmware my Nighthawk is running on
Message 11 of 18
Netduma-Fraser
NetDuma Partner

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

What settings are you changing specifically before trying to create the backup? Are you using Armor?
Message 12 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

So I tested my XR1000 out last night, working with it OFF line and just with a wired PC connected. 

I'm getting a 25Kb file generated from MS Edge. 

I saved off a first config file from prior usage. 

Factory reset the router using the ERASE button under Backup. 

At the setup wizard where you can select how to setup the router, I chose load config from back up. Selected the file. 

Let the router process the file. My settings has the wifi turned OFF and I use 192.168.0.1 for my routers IP and pool. 

The router returned normally and was accessible. 

 

I wanted to try this again and made one change with adding some custom DNS instead of Auto Detect, to the Internet section. After the change was applied and router was back to ready, I saved off another backup config to file. Same 25Kb size. 

Factory reset the router using the ERASE button under Backup. 

At the setup wizard where you can select how to setup the router, I chose load config from back up. Selected the file. 

Let the router process the 2nd back up file.

 

This time I could not get into the routers web page using same log in info. 

I noticed that the IP address on my PC was 192.168.1.1 and should have been 192.168.0.1 after the backup was applied. 

I cleared the browser cache to be sure that the browser was clear. Still would not log in. I tried default admin and password and didn't work to get in. I had to press the reset button in back for 10 seconds then release to get back to the setup wizard. 

 

I ran out of time and didn't check with the Backup section of the router to see if after a reset and setup from scratch with out letting the setup wizard use the back up file here, use the Backup section under Admin to see if this would show same thing or not. I also didn't try a different browser though default MS Edge should work as I use it normally for other NG routers I have and have used backups on them.

 

I think there is something going on here with backup files and use of them on the XR1000. Seems that the router isn't processing them correctly maybe. 

 

@DarrenM @Netduma-Fraser @KevinLiT 

 

Message 13 of 18
Netduma-Fraser
NetDuma Partner

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Thanks for the detailed testing results, I'll pass it onto the team and we can figure out if its for us or NG.
Message 14 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

👍

Message 15 of 18
Rumen
Aspirant

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

Any resolution on this.

I had created a backup after the first time my router seized and needed factory reset, only to realize the backup was corrupted.

 

I did re-created my whole MAC address table and exported again, only 25kb file. Tried Chrome and Firefox no luck.

 

Latest firmware XR1000 1.0.0.68_1.0.54

Message 16 of 18
Netduma-Fraser
NetDuma Partner

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

It is a Netgear feature so not something we have influence over at all, we did pass it onto NG so it'll be on their ticket system but I can't see that so I don't have any updates for it at the moment.
Message 17 of 18
FURRYe38
Guru

Re: Netgear Nighthawk XR1000 Backup only Creates a 23 KB file instead of a correct Backup

I'll pass this along and see if I can poke the hornets nest. 😉

Message 18 of 18
Top Contributors
Discussion stats
  • 17 replies
  • 2544 views
  • 4 kudos
  • 4 in conversation
Announcements

Orbi 770 Series