NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear XR500 Continues to crash 3 to 4 times a day 3 days after purchasing it.
I recently purchase a netgear CM1000 modem and XR500 router. I'm on day 3 and I consistently deal with the router rebooting itself and nothing in the logs to suggest why. Don't want to give up hope r...
Honestly, I have been having this issue since I have bought this thing over a year ago. I have been holding on hoping that a fix would come via firmware but I am now sure this thing is just a piece of **bleep**. New firmware earlier today, awesome, maybe they fixed this thing. 5hrs later and it completely loses internet across all devices. At least before the update it would just be a couple of devices. I am convinced this router is fatally flawed and cannot be fixed. Love the DumaOS features but if you are going to be kicking me out of competitive team games then what good are those features. If someone tells me another Netgear/DumaOS model doesn't have these issues I will probably get it even though I got completely screwed on this $300 door stop. I don't want to reward them for doing this but there is really no direct competitor that I am aware of. Guess I'll do some research.
I have had many other routers and have never had any of the issues I have had with this one, it really needs to be recalled.
Sorry to hear that. Try the 3.0 beta, if that doesn't work let us know there and we can look into it even further.
I have tried the beta on a few occasions, biggest issue I have had with it is that many of my devices are not found by the router or are listed as offline when they are not.
Right now, can't use filtering and other various r-apps. How do I send a log?
I went back to the non-beta firmware.