Netgear XR500 Continues to crash 3 to 4 times a day 3 days after purchasing it.
I recently purchase a netgear CM1000 modem and XR500 router. I'm on day 3 and I consistently deal with the router rebooting itself and nothing in the logs to suggest why. Don't want to give up hope right away as this was a big purchase.
Firmware version: V2.3.2.56
Please let me know if there is anything else you need.
Re: Netgear XR500 Continues to crash 3 to 4 times a day 3 days after purchasing it.
Honestly, I have been having this issue since I have bought this thing over a year ago. I have been holding on hoping that a fix would come via firmware but I am now sure this thing is just a piece of **bleep**. New firmware earlier today, awesome, maybe they fixed this thing. 5hrs later and it completely loses internet across all devices. At least before the update it would just be a couple of devices. I am convinced this router is fatally flawed and cannot be fixed. Love the DumaOS features but if you are going to be kicking me out of competitive team games then what good are those features. If someone tells me another Netgear/DumaOS model doesn't have these issues I will probably get it even though I got completely screwed on this $300 door stop. I don't want to reward them for doing this but there is really no direct competitor that I am aware of. Guess I'll do some research.
I have had many other routers and have never had any of the issues I have had with this one, it really needs to be recalled.
Re: Netgear XR500 Continues to crash 3 to 4 times a day 3 days after purchasing it.
I have tried the beta on a few occasions, biggest issue I have had with it is that many of my devices are not found by the router or are listed as offline when they are not.
Re: Netgear XR500 Continues to crash 3 to 4 times a day 3 days after purchasing it.
Well after a few weeks with the 3.0 beta, I'm back to almost the same spot. It was good for a bit but the last week it has happened on average twice a day. Starting to get aggrevated that something that costs so much could have so many problems. Any additional help would be much appreciated.
I've used ASUS before for gaming and never had the issues I'm having here. I was excited to get back to a Netgear router but leaning towards switching again unfortunately.
I did that yesterday morning. Got everything set back up and it happened 3 times yesterday. Definitely feel like I took a step back. I'll say that it seems to happen more often when throwing a lot at it. Always happens when I'm in a game or potentially streaming a video to my pc. Regardless, I'm done trying. I'm just going to submit a return. Hope you guys figure this out. I'm clearly not the only one and it's super aggrevating.
