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Orbi WiFi 7 RBE973
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Netgear XR500 intermittent connection

NathanXR500
Aspirant

Netgear XR500 intermittent connection

I have recently moved to a property that has PPPOE broadband. I originally made a custom size CAT6 cable to route to my office with the router staying close to the modem. However since installation there's been nothing but internet issues. I can do a speed test on a browser (after it loads), it takes a few minutes to complete and says I'm receiving the speeds I pay for (900mbps UP/DOWN). Rarely does a webpage load first time on my PC (hardwired). I have tested the cable and its fine however changed to a different cable and the issue persists. I am curious if my router just isn't up to spec anymore however I'd rather not fault find by just spending money on new gear. Also wifi range is very poor. Not normal for when I last used the router a few years ago.

 

Router Reset, Up to date firmware, CAT6 Cable change.

Message 1 of 7
FURRYe38
Guru

Re: Netgear XR500 intermittent connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 2 of 7
NathanXR500
Aspirant

Re: Netgear XR500 intermittent connection

v2.3.2.134

And it's Fibre so it's a box on the wall that it goes to, I have no way on knowing that other bit to fully answer your question sorry.

 

Message 3 of 7
Netduma-Fraser
NetDuma Partner

Re: Netgear XR500 intermittent connection

Sounds like it could be a DNS issue, if you change that does the website loading speed up? It may also be worth trying the beta https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/
Message 4 of 7
NathanXR500
Aspirant

Re: Netgear XR500 intermittent connection

When I changed the DNS it didn’t improve anything it’s so intermittent, on second the page won’t load then you reload it and it does sometimes it doesn’t. I changed it from the ISP to Google DNS FYI
Message 5 of 7
Netduma-Fraser
NetDuma Partner

Re: Netgear XR500 intermittent connection

Use 1.1.1.1 & 1.0.0.1 instead that might be better
Message 6 of 7
FURRYe38
Guru

Re: Netgear XR500 intermittent connection

Any progress on this? 

 

Possible this maybe a ISP issue. I'd have the ISP have a look into there system up to the ONT. 

Did you try the beta from NetDuma yet? 


@NathanXR500 wrote:
When I changed the DNS it didn’t improve anything it’s so intermittent, on second the page won’t load then you reload it and it does sometimes it doesn’t. I changed it from the ISP to Google DNS FYI

 

Message 7 of 7
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